LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. 

Overview:

In this role, you will be a highly contributing member of a core engineering team working to build the products. We are looking for a SDET to develop and execute exploratory and automated tests to ensure product quality. The responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. This also includes creating a test framework and/or integrating with other test frameworks. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

As a Software QA Engineer, you will help with validation of our core CTI feature set and its integration with various Phone Systems and CRMs. You will design and develop end-to-end data validation, cross browser testing, performance testing, and testing automation of complex and high-volume business processes and solutions. You will also coordinate with Business users and collaborate with Development Engineers on a regular basis to improve the quality of the product. You will have experience with some or all of our tech stack (Javascript, Node.js, Typescript, Angular, NoSQL, Docker, K8S, GCP, Electron), common automation tools (Protractor, Selenium), and performance/load testing methodologies using highly scalable tools (Gatling, Erlang, etc.)

You will report to the Senior Manager - QA

You will: 

• Extensive knowledge and experience with functional, performance, integration and smoke testing work with developers and stakeholders to understand requirements and create clear cut test plans
• Design and develop complex automation scripts using Selenium
• Plan and monitor execution of test cases and report/triage/track defects, define severity and priority for each defect;
• Develop test cases using Jira or other tools Experience on API testing Collaborating with software engineer/developers to resolve defects
• Escalating issues promptly that have a major impact on the overall platform, product or feature
• Ability to create and support a collaborative work environment with other technology and company employees
• Familiarity with browser testing and caching models.

You have:

• Must have automation and manual testing experience; a minimum of 3 years required.
• Strong knowledge of API testing
• Familiarity with JavaScript, Python, or any other programming language, an automation tool, and experience with NoSQL Databases. Web browsers (Chrome, Safari, Firefox, and Internet Explorer)
• Develop test cases and prioritize testing activities.
• Self-starter, with ability to perform QA Duties with minimal supervision.
• Excellent communicator and strong at written documentation.
• Experience with Protractor, NodeJS is a plus
• Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications.
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
• Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
• Experience with Kafka and Elasticsearch is huge plus
• Understands process and sees value in automation and efficiency.
• Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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