See yourself at Twilio

Join the team as our next Software Engineer (L1)!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build and operate data and analytics systems for Twilio. We do this by leveraging technologies like Go, Kafka, ClickHouse, Docker, Kubernetes, AWS Aurora/MySQL, ProxySQL, DynamoDB, and Snowflake. We are looking to grow the team to help create new offerings and scale/support existing offerings through tooling and automation. 

Our team designs, builds and maintains highly scalable, reliable and  comprehensive logging and analytics software services that empower Twilio customers and are essential for Twilio's services. Our systems process over 1 million events per second on an average day. We are looking for a talented and passionate individual to help create analytical and logging services leveraging Go, Kafka, and Clickhouse. You will be part of a team that builds and operates a data ingestion and query pipeline ingesting over 6TB a day, ensuring day-to-day  reliability and performance.  You will be working on building large distributed systems that leverage modern technologies, cloud and be part of an amazing and supportive team. 

Responsibilities

In this role, you’ll:

• EMPOWER OTHERS: Develop standards, procedures, tools to deploy, configure, and operate databases in a large-scale environment
• WEAR THE CUSTOMER’S  SHOES: Build services that provide troubleshooting and insights for customers to help them solve complex problems
• BE AN OWNER: Perform thorough and thoughtful code reviews to help maintain a high standard of code quality

• BE AN OWNER: Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services

• EMPOWER OTHERS: Work with teams across the company to troubleshoot/determine resolution for complex issues
• DRAW THE OWL: Be creative, take your own initiative, and solve some of our most challenging problems
• EMPOWER OTHERS: Promote a DevOps culture that is driving massively scalable, highly reliable, resilient services in a fast-growing customer and engineering-focused company.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proficiency with Go or similar typed programming languages (Java, C++, Rust, etc)
• Ability to implement reliable, maintainable components
• Automation-minded; experience automating processes and administrative tasks
• A highly effective collaborator, you work with your team and help drive team towards common goals
• Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or similar experience work experience

Desired:

• Experience with Docker, and/or Kubernetes, or other containerization technologies
• Experience with Terraform or similar configuration management tools
• Experience with Clickhouse or other OLAP database systems
• Experience with Kafka or other distributed logging systems
• Experience with AWS or other cloud infrastructure providers (GCP, Azure)

Location 

This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. 

Travel

We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C. : $120,000 annually
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $126,500 annually
• Based in the San Francisco Bay area, California: $141,000 annually
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.