Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Payments Risk Tooling Team builds tools that empower our agents with agility and flexibility to investigate and detect fraud, helping to prevent and mitigate financial losses across all payment transactions that occur throughout the Airbnb ecosystem – with the ultimate goal of enabling positive travel experiences for our Guests and Hosts, and protecting them from bad actors. 

The Difference You Will Make:

In the Risk Tooling team, you will be responsible for building and maintaining the case management ecosystem used by agents to investigate risky transactions (as determined by our fraud detection models) and chargeback requests (when Airbnb guests contest a charge on their credit card, for instance). This includes the agent experience (we are a full-stack team and have Front-end engineers too) and all the different aspects of queue management, such as case routing and prioritization, case resolution, event-handling and remediations. You will partner with our Risk specialists and our Transaction Risk and Dispute Resolution engineering teams to develop an efficient and consistent solution to help prevent financial loss at Airbnb, and above all, protect our users from fraudulent behaviors brought on by bad actors across our multiple product surfaces.

A Typical Day: 

• Work with our engineers and partners to continually increase your understanding of the Risk domain, and look for ways to improve our case management ecosystem.
• Design systems/components and read design proposals from your peers/partners, providing thoughtful insights and calling out concerns.
• Build systems/components with high-quality in mind and be a constructive code-reviewer for your peers.
• Help drive the execution of launches, migrations and bug fixes, always upholding best practices, such as thorough monitoring and alerting, high levels of test coverage and clear and legible code.
• Build rapport with your co-workers and always work to make sure we function as a team.

Your Expertise:

• 4+ years of backend development experience.
• Proficiency in at least one major programming language (Java, Kotlin or Scala preferred).
• Passion for high-quality and detail oriented execution.
• Interest in building full-stack products, favoring both user experience and business goals.
• Bachelor’s and/or Master’s Degree in CS or equivalent.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.