At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, TX | Lisbon, Portugal | London, UK

Role Summary

Workers Observability (WOBS) Team provides a growing suite of tools to monitor, troubleshoot and optimize applications on the Cloudflare Developer platform. These tools increasingly work across Cloudflare products to provide complete visibility into user applications. We aim to make these tools not only best-in-class but also frictionless and intuitive to use. All this within the context of Cloudflare's scale and globally distributed infrastructure.

Team members help design and ship core software features across the observability stack - including the frontend customer experience, integrations with other Cloudflare primitives, and our internal data stores and ingestion pipelines. You will own code across the development lifecycle from design to release including QA, incident management, and performance optimization. 

The Systems Engineer role is a full-stack position which requires extensive cross-functional collaboration. On a given day you might incorporate frontend feedback from a customer, run a Clickhouse query to diagnose a data ingestion bug, and propose a better tracing integration with another product on the Workers platform.

Role Responsibilities

• Customer Focus: Be responsive to customer escalations, bug reports, and product feedback, and participate in pager duty for our production systems.
• Software Development: Efficiently and reliably deliver high-quality software that meets the performance requirements of Cloudflare’s systems.
• Troubleshooting: Address complex and subtle issues on our platform, which may require debugging across multiple systems, languages, and datastores.
• Communication: Maintain clear written communication across a range of platforms as part of a globally distributed team (from US West Coast to UK) and across a range of different engineering and support teams.

Expertise: Success in this role will depend on becoming an expert not just on the observability platform, but on the Cloudflare Developer Platform as a whole. 

Role Requirements (Must-Have Skills)

Must-Have Skills

• Strong proficiency in at least one programming language, preferably a typed language (e.g. Go, TypeScript, Rust) as well as SQL
• Experience building high-volume distributed systems using cloud primitives (AWS, GCP, CF), including queues, key-value stores, relational databases, blob storage, and serverless compute
• Experience troubleshooting distributed data systems including working with logs and data stores. 

Nice-to-Have Skills

The following are nice-to-haves:

• Working with lower level languages like Rust or C++
• Building frontend application in Typescript and React
• Building applications on the Cloudflare platform
• Working with observability platforms and tools

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.