At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   Software Development Manager - Human Frontline   Why We Have This Role We are looking for an engineering manager who is comfortable with high degrees of ambiguity and is proficient at designing scalable systems, mentoring junior engineers, and acting as a technical leader to set the direction and vision for the team.You should love data visualization and love building simple solutions to solve hard customer problems. Designing systems in an agile environment to withstand growth. Owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work!   How You’ll Find Success

• Able to design and implement well-crafted, scalable, and maintainable code
• Are relentless on prioritization, comfortable with pushing back, and able to juggle responsibilities and wear different hats throughout the day.
• Experience with using metrics to measure success and leveraging data to make decisions
• Have the technical depth, delegation skills, and bias for action to unblock team members, along with the ability to respond to gaps by making team members feel heard and establishing processes to reduce uncertainty.

  How You’ll Grow

• Able to create and maintain a connection culture, continuously communicating an inspiring vision, valuing people, and giving them a voice
• Through mentoring, teaching, and reviewing, help engineers on your team make sound architectural decisions, improve their code craftsman skills, have a growth mindset, and get out of their comfort zone.

  Things You’ll Do

• Lead a team of software engineers, responsible for the design, development, testing, deployment, and operations of features and services.
• Keep the team engaged, motivated, and focused towards a clear vision
• Work with product management and your team to define a yearly roadmap, do quarterly planning, set and track quarterly goals.
• Execute while business/technical requirements are not well defined, and proactively drive deliverables within the team while anticipating and mitigating risk.
• Give the guidance needed and assertiveness to make decisions when the team needs it, showing good judgment and demonstrating strong influence and negotiation skills.
• Make decisions independently, in collaboration with the team, but keep stakeholders informed of impactful changes
• Drive operational perfection by driving investigation of production issues, root cause analysis and follow-up actions for mitigation.
• Build a team culture of collaboration, pragmatic execution, and continuous learning.

  What We’re Looking For On Your Resume

• Bachelor’s degree in Computer Science or equivalent.
• 2+ years of experience directly leading one or more engineering teams
• 6+ years of experience shipping web-based application features and code (preferably for a SaaS company)
• Familiarity with relevant technology stacks – Scala, Redis, Node.js, Kafka

  What You Should Know About This Team The Human Frontline teams at Qualtrics make running Customer Experience (CX) programs a cinch for our customers. We own a large swath of products and functionality that help customers get their CX programs up and running, and derive quick, advanced statistics-based insights from the data collected.   Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.

  Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Pay Transparency Range$137,000—$234,000 USD