Candidates for this position should be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements. 

Wayfair is one of the world’s largest online destinations for the home. We are the largest tech first platform in the home category. Our marketplace offers over 30 million products from 23,000 suppliers and we served 22 million customers in 2022 alone. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information

You will partner with our global technology and business leaders to build the technology platform to support our growth plans to $50B USD and beyond. You will flex your leadership, organizational and talent development skills to assemble a multidisciplinary team that delivers global impact. You will establish the site and technology culture, hire and mentor, build new platforms, and grow your career.

Who we are

The Order Experience technology team is responsible for building an enterprise grade platform to enable Wayfair’s Post Order Shopping Experience. Being that we are responsible for the core Order Management System at Wayfair, this org stands at the cross section of Customers, Suppliers, and Carriers. We build systems that enable Supply Chain teams to move packages both within our network, communicate with drop shippers on their fulfillment requests, handle problem management including returns / replacements, enable customer experiences along the product fulfillment journey, allow for upwards of 1 Billion requests per day into our API platform, control the financial transactions that happen post checkout, and more.

The teams you build in the Boston technology center will work across multiple domains that drive speed and convenience for the customer and cost efficiency across the full value chain. Our work requires us to move fast and collaborate with some of the most talented engineers, creatives, product managers, data scientists, operators, and analysts to discover, build, and scale world-class software products.

What You’ll Do:

• Play a key role in developing and driving a multi-year technology strategy for a complex platform
• Lead multiple software development teams - architecting solutions at scale to empower the business, and owning all aspects of the SDLC: design, build, deliver, and maintain
• Directly and indirectly manage several software engineers by providing coaching, guidance, and mentorship to grow the team as well as individuals
• Inspire, coach, mentor, and support your team members in their day to day work and their long term professional growth
• Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture (our latest DEI Report)
• Lead your team and peers by example. As a senior member of the team your methodologies, technical and operational excellence practices, and system designs will help to continuously improve our domain
• Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams
• Facilitate technical debate and decision making with an appreciation for trade-offs
• Continuously rethink and push the status quo, even when it challenges your/our established ideas.

What You’ll Need:

• Results-oriented, collaborative, pragmatic, and continuous improvement mindset
• Hands-on experience driving software transformations within high-growth environments, previous platform experience is required.
• 7+ years of experience in engineering, out of which at least 1 year spent managing a highly performant team
• Comfortable managing more than 1 scrum team
• Experience making architectural and design-related decisions for large scale platforms, understanding the tradeoffs between time-to-market vs. flexibility
• Significant experience and vocation in managing and enabling people’s growth and performance
• Experience designing and building high-scale generalizable products with outstanding user experience. Practical experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment
• Capability to communicate and collaborate across the wider organization, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication
• Analytical and decision-making skills that integrate technical and business requirements

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.