About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success & Solutions Engineering Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a Solutions Engineer you are critical in presenting the value of Mixpanel’s capabilities to a broad set of prospects. As we continue to grow our Sales organization, you'll will be collaborating with Account Executives as a trusted advisor to customers working to tie Mixpanel’s solutions to their business needs. Our SEs need to be inquisitive, nimble, able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, and communicate the value of our product to high-level executives.

In the first month, you will become a Mixpanel expert on both features and functionality as well as implementation.  You will be given the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives, while learning how to articulate our value proposition. You will be trained on Mixpanel’s internal systems and tools in order to be set up for success.

Within the first three months, you will be directly involved in deal cycles with Account Executives. You will be leading the technical qualification for customers’ use cases as well as delivering customized demos for prospects. You will work directly with key stakeholders at the prospect’s organization to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can solve those challenges and achieve a strong ROI. You will work with the prospect’s business and technical team to scope and execute proof of concept projects to establish Mixpanel’s value, including consulting on data ingestion methods, overall architecture, success criteria, and how to roll out an analytics tool throughout an organization. As an SE, you will be critical in setting expectations for successful Mixpanel implementations and preparing both internal and external teams for long-term success.

Responsibilities

• Partner with Account Executives to drive revenue growth by serving as the key technical advisor for prospects, providing consultation on data architecture, governance, instrumentation, and business outcomes to tie Mixpanel’s solutions to their business needs.
• Develop relationships and uncover the needs of key technical stakeholders within your prospects’ organization.
• Bridge the technical-business gap with your prospect — working with business and technical stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes.
• Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
• Approach all deals with a customer-first mentality.
• Complete RFP’s and Security Questionnaires.
• Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering and Legal.
• Actively utilize Salesforce to track deal activity and customer requirements.
• Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and delivering to the Product team.

We're Looking For Someone Who:

• 2+ years of experience in a Software-as-a-Service Sales Engineering or related role.
• You have experience successfully qualifying and selling a technical solution by delivering product demonstrations and/or proof of concepts
• You have strong written, analytical, project management, and communication skills
• You have worked with one or more core web and mobile technologies (Javascript, iOS, Android, Python, Ruby, etc).
• You have familiarity with databases and cloud data warehouses likeGoogle Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
• You have the ability and desire to learn independently.
• You have experience (preferred) or curiosity in the data and analytics space.

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
• Customer Focus: Our customers’ success is our success
• Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
• Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
• One Team: We can’t win without each other

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.