Chewy is looking for an Solution Manager to join our HR Operations Team. In this role, you will serve as the subject matter expert and HRIS point of contact for the UKG Ready Time & Attendance system. You will support and drive the implementation of new functionality and enhancements by understanding end-user needs, developing business and functional requirements, building streamlined and effective processes, and supporting technical design, testing, and deployment to provide a best-in-class user experience. You will act as the liaison with HR teams, translating complex business needs to practical solution design recommendations using system analysis and design and participating in testing and deployment activities. 

What You’ll Do:

• Define and shape the business process architecture within your defined areas of responsibility
• Act as the primary authority on Kronos configurations within your defined area(s) of responsibility, combining expert-level proficiency in the systems and solutions with an understanding of the functional HR processes
• Communicate clearly and collaborate with Stakeholders to turn broad requirements into recommended solutions and deliverables
• Support feature releases and issue resolution within defined area(s) of responsibility, working with business users, IT, vendors, and other support teams to define scope, prioritize, plan, and implement system changes and enhancements
• Document requirements and technical specifications to support our solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements
• Develop project plans using data gathered, constraints, and probable consequences. Ensure adherence to project schedule and other specifications
• Manage project deliverables and milestones and specified project tasks
• Identify test scenarios, develop test scripts, and provide essential support in Systems Integration Testing (SIT)
• Work directly with stakeholders to identify, analyze, design, test, and implement new solutions or improvements to existing solutions
• Help review communication and training materials in support of system navigation and changes
• Document the landscape and design to facilitate maintenance in partnership with IT
• Conduct high-level needs analysis and recommend service improvements to increase the efficiency of the systems
• Review releases for new functionality and optimize existing processes and integrations accordingly
• Develop and maintain awareness of the payroll industry to ensure compliance with policies and procedures
• Participate in scheduled and ad hoc training to improve policy and process acumen
• Provide day-to-day thought leadership and train and mentor testers and program managers
• Review communication and training materials to ensure technical accuracy, assist where necessary to develop communication and training materials in support of system navigation and changes
• Partner with IT to address system, interface, data, and vendor issues

What You’ll Need:

• Bachelor’s degree in computer science, Human Resources, Business Administration, or related field or equivalent experience
• 3+ years of Workday experience, including a deep knowledge of the UKG Workforce Ready application
• Knowledge of downstream integrations with the ability to gauge the impact of changes, triage, and remedy incidents or scope level of effort for new initiatives
• Excellent communication and organizational skills, including the ability to translate between technical and business groups, bringing forward a vision or opinion
• Demonstrated attention to detail and accuracy with the ability to design and develop solutions to meet business needs creatively
• Comfort with leading multiple tasks and projects simultaneously and ability to prioritize decisions and tasks effectively to thrive in a fast-paced, dynamic environment
• Expertise in agile software development methodologies and their adoption within teams
• Knowledge and understanding of both Business Intelligence concepts
• The utmost passion for both technology and leadership
• Customer Service-focused approach to interactions with business partners and employee user community

#LI-SS4

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.