Job Summary: 

Rag & bone is looking for a Specialist to help coordinate and manage the day-to-day responsibilities of our Retail Operations team. In this role, you’ll directly support the Director of this close-knit team that oversees the operations of rag & bone’s 35+ stores. You’ll lead the development and execution of daily operations, inventory management, and the Retail Operations project calendar. We will count on you to also ensure our stores are following processes and adhering to all company guidelines.

Responsibilities:

• Oversee all store collateral, supplies budgets, and supplies ordering in partnership with Manager, Retail Ops. Ensure that stores have the necessary supplies and tools to execute in-store activations, and new process rollouts.
• Support Retail Operations team in answering support tickets from stores, maintain standards, and drive process improvements based on feedback from stores and field leadership.
• Ensure physical inventory is accurate in stores by implementing best practices and procedures that enhance cycle counting, annual inventory, and inventory movement.
• Partner closely with the Retail Ops team on store communication preparation and timelines to introduce material to the retail teams.
• Support retail, corporate, and special sale retail operations (POS and payment system)
• Assist in overseeing retail store repairs and maintenance.
• Assist in updating SharePoint with all retail communication, documents, SOPs, reporting and other store related tools.
• Support in enhancing the Omni Channel experience in retail stores by assisting in order management, partnering on customer service issues and ensuring best practices are implemented.

Requirements: (skills, qualifications, education, etc)

• 2-4 years of experience working in a retail field position and/or retail operations function
• An individual who takes action and strives for excellence in execution
• Driven by results and ability to produce desired outcomes that improve in store processes.
• Ability to organize daily tasks and prioritize initiatives in order to complete/roll out in a timely manner
• An effective communicator who listens to others and communicates in an effective manner
• Comfortable managing both projects and budgets 

Rules we live by | Rules you live by

• Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters – Not only with product but we see it in our people
• Make Shit Happen -Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Bonus Eligible
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.