* This job is required 4 days per week onsite in Boston, 1 WFH day *

Wayfair is seeking a Senior Analyst to support optimizing our outsourced labor (OSL) and business process outsourcing (BPO) spend, processes, and performance. In this role, you will partner with business leaders to centralize our OSL/BPO management and execute best-in-class OSL/BPO sourcing. This person will work with a matrixed team of OSL/BPO managers across Wayfair departments to set standards for operations, contracts, negotiations, and performance management. 

Key Responsibilities

• Drive the operating model, roadmap, and KPIs for Wayfair's OSL/BPO programs 
• Support the OSL/BPO project management office to harmonize workflows and optimize cost, staffing levels and processes
• Create reporting to audit and evaluate OSL/BPO spend to identify and capture efficiencies 
• Ensure standardized contracting practices are applied and maintained in partnership with Legal and Procurement Operations
• Identify areas of underperformance and manage RFX process to improve outcomes where necessary
• Support legal, financial and technological advancements of outsourced programs including implementation of a VMS (Vendor Management System), vendor performance scorecards, efficient, streamlined onboarding processes, and accurate spend governance methodologies 
• Be a thought partner for executive business partners in Finance, Talent, Merchandising, Operations, Engineering, and Marketing
• Partner with Finance to govern and forecast spend for each line of business and broadly across the vendor network, establish spend targets, and monitor actuals
• Create materials for onboarding, training, cross-utilizing, and measuring performance of vendors so that they are operating at maximum efficiency and meeting stakeholder established SLAs 

Qualifications

• 3+ years of experience in project management, procurement, vendor management, outsourcing, finance, operations, or similar business field
• Ability to thrive in a high growth, data-oriented and entrepreneurial environment 
• Strong project management skills, analytical skills, and the ability to juggle multiple priorities 
• Articulate and persuasive communication skills, both written and verbal
• A track record of successful relationship management 
• Ability to collaborate effectively with all levels of employees and executive management

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.