About Harry’s

Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources.

Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, and Mando. Driven by a mission to “Create Things People Like More,”  the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. 

The Harry's working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom!

This role can be done remotely, however there may be location constraints based on where Mammoth Brands is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more. 

About the team:

The Personal Care Supply Chain team at Harry’s consists of Manufacturing, Sourcing, Quality, Planning, Customer Supply Chain capabilities. We are responsible for creating high quality products and ensuring they are received to our customers on-time, in-full and at the right quality and cost. We support both customers and consumers in the US, Canada and Europe across Retail and Direct-to-Consumer operations. We work cross-functionally across the Harry’s, Inc. organization to ensure efficient operational performance to all our stakeholders.

About the role:

The Operational Excellence Sr. Associate is responsible for managing chargeback disputes, analyzing root causes of operational failures, driving process improvements, and overseeing Customer Supply Chain KPI reporting. This role requires strong analytical, problem-solving, and communication skills, with a focus on reducing chargebacks, improving operational efficiency, and ensuring customer satisfaction.

What you will accomplish:

• Execute end-to-end order management processes, including allocation, order drops, and system transmissions.
• Partner with Customer Supply Chain leaders and fulfillment partners to investigate root causes of operational failures that result in chargebacks.
• Analyze and report on OTIF, chargeback, and systems performance, quantifying the financial and customer experience impacts.
• Lead continuous improvement initiatives by applying process improvement methodologies, implementing automation and technology solutions, and streamlining workflows.
• Manage and resolve wholesale retailer chargeback disputes, including those related to shortages, OTIF performance, labeling, and other compliance deductions.

This should describe you:

• You are a highly analytical and detail-oriented professional with a passion for problem-solving and process improvement.
• You possess excellent communication and collaboration skills, with a proven ability to work effectively across various teams and drive positive change within a supply chain environment.
• You are a proactive and results-oriented individual with a strong sense of ownership and accountability.
• You have a strong understanding of supply chain processes, OTIF metrics, and chargeback drivers.
• You are highly collaborative and communicate effectively in a wide variety of formats - we will expect you to manage relationships with external partners, present work to leadership, and drive negotiations on key topics.
• You are committed to creating a highly engaged team - this is a hybrid/in-person role with the expectation of being in our NYC office 3 days per week.

Here's who you'll work with:

• Reporting to the Operational Excellence Manager and working within the North America Customer Supply Chain organization
• You will work closely with Supply Chain partners in Global Supply and Demand Planning. You’ll also partner directly with our Retail Team, Accounting Team, and Technology/IT groups.

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Mammoth Brands 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $71,200 - $89,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.  

Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.