The Senior Customer Success Manager is responsible for ensuring the success of a portfolio that includes some of Vimeo’s largest customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to our customers' business goals, driving greater business value and executive alignment between Vimeo and the customer. You're a trusted advisor to our largest customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo’s footprint.

What you’ll do:

• Agree on business objectives and goals with customers to build measurable success plans to deliver return on investment
• Accountable for customer and Vimeo stakeholders throughout the entire customer lifecycle
• Act as an advisor offering proactive and prescriptive advice and practical solutions to partners
• Advocate and act as the voice of customers
• Execute on a customer business outcomes-driven strategy to ensure successful on-boarding, adoption, retention, renewal and expansion of your customer portfolio
• Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores
• Interpret customer insights to drive change in product advocate on behalf of customers to product teams at Vimeo.

Skills and knowledge you should possess:

• 5+ years of customer success experience, preferably within a SaaS, media, or consulting organisation
• Proven record of identifying customer needs and successfully implementing long-term technology solutions
• Ability to multi-task across multiple projects and internal partners
• Excellent interpersonal skills both with customers and within an organisation
• Consistent track record of defining and carrying out key performance indicators
• Proactive interest to increase customer satisfaction and deepening customer relationships
• Bachelor's degree required

Bonus points for:

• Fluency in an additional language - preferably French, German or Spanish
• Knowledge of online video technologies or live streaming technologies

About Us:

Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.