Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Solutions Management team is an Outbound Product & Engineering function driving organizational alignment to an outcome of customer product adoption, and consists of three pillars - Segment Solutions, Product Readiness, and Request & Escalation management. A key part of Zuora’s next phase of growth, Solutions Management will be responsible for driving best practices and efficiencies in taking the outcomes of Product and Engineering’s complete Order to Revenue strategy to the market.

Within Solutions Management, the Product Readiness charter is to assure that Zuora’s product releases and their operational implications are well executed and understood by relevant Zuora and partner teams from product planning through deployment, release, and enablement.

Working closely with Product & Engineering leaders, the Product Readiness team is Product & Engineering’s point person for proactively communicating preparedness, status, incident/escalation response and reporting related to all release and launch activities. In between releases, Product Readiness will drive improvements in the overall release and launch process and assure all departments across the company – including Product & Engineering – are ready to execute their respective responsibilities around all releases. As Sr. Director, Product Readiness, you will actively drive and support this charter. You will be process driven, focused on collaborating and building consensus to achieve results as well as improving operational efficiencies to more quickly reach stated goals. You will be engaging key stakeholders, lead working sessions, and constantly reviewing and iterating on the solutions management techniques as we scale through launch and growth of Zuora’s products and solutions.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

• Develop, drive, and execute strategies for Product Readiness and organizational Product launch activities collaborating with various internal stakeholders and personnel at Zuora, ensuring organizational alignment. 
• Ensure effective Product Readiness communications, monitoring, and control mechanisms to ensure accurate information regarding product innovation is conveyed to business leads, executive sponsors, and senior management on a timely basis
• Drive governance over the product innovation positioning, messaging, and content that will be leveraged by stakeholders and teams in their product readiness and enablement activities.
• Act as liaison between Product & Solutions Management and the various internal stakeholders and personnel at Zuora in ensuring Product & Solutions Management is providing the necessary information for stakeholders and their teams to be “product ready” for product and feature launches
• Assist in the coordination of feedback Zuora personnel receives is relayed to Product
• Capture and contribute operational risks, issues, dependencies and decisions, and drive resolution or escalations as required
• Manage Product Readiness communication, track and triage local issues through partnership with Product Management, Product Operations, Product Marketing, GTM Enablement, and other business units as applicable
• Establish strong communication channels to manage the flow of information between personnel 
• Collaborate and communicate effectively to drive alignment on stakeholder priorities

Your experience

• 5+ years of program & project management in a large corporate environment
• Experience in a senior management-facing role preferred
• Global / International experience preferred
• Expert software tools capabilities. Presentations: Keynote, PowerPoint, Google Slides; Modelling/diagramming: Visio, Omni Graffle and/or Lucidchart; Project Management: Confluence, Jira, Smartsheets, and Monday.
• Experience in a large program management and/or operations environment
• Experience working with technology and marketing teams
• Proven experience working in a complex, matrixed environment, managing multiple stakeholders
• Possess business acumen and proven ability to react quickly, and plan proactively to meet project needs
• Recognized as having a high potential for growth
• Demonstrated tenacity, comfortable with ambiguity
• Experienced delivering business improvement through process re-engineering.
• Possesses excellent people management skills, including the ability to influence a wide range of audiences
• Understanding of program management processes and methodologies for governance and tracking
• Show commitment to the project management profession via continuing education, up-to-date certifications, and progress in the field over time.
• Basic technical literacy and aptitude to apply qualitative and quantitative data in decision-making

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The base pay range for this position is only one element of a candidate's total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate's final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.