We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

The Sr. Revenue Enablement Manager, Customer Solutions will be responsible for supporting the UserTesting Customer Solutions Teams (Customer Success & Renewal Managers), through a strategic, ongoing process that equips them with the tools, resources, and skills to make them more efficient. This role is focused on driving the enablement of key initiatives that result in better customer growth, customer retention, and executing programs that maximize customer value. This position entails a high degree of cross-functional collaboration, requiring adeptness in liaising with diverse teams beyond the CSO and SC Organizations, such as Sales, Marketing, Operations, and Product, among others.

The scope of this role will focus on the four pillars defined and owned by UserTesting Revenue Enablement:

• Process & Playbook: Develop a repeatable process for CSMs and RMs as they navigate through the customer journey. This includes the sales to post-sales handoff process and implementation best practices, all the way through to the renewal.
• Customer Success Training: Partner with the Customer Success Leaders and team to identify gaps in performance and develop recommendations and programs to improve CS execution, serving as lead for 1:1, manager-led, and targeted learning programs.
• Renewals Training: Partner with the Renewals Leaders and team to identify gaps in performance and develop recommendations and programs to improve renewal rates. Build out process documentation and develop scalable programs to drive renewals efficiency.
• Methodology: Ongoing reinforcement training of UserTesting’s Sales and Customer Solutions Methodology, MEDDICC, and Command of the Message. 
• Certifications: Develop certifications for delivering use case specific demonstrations to ensure that the UserTesting Customer Solutions team is equipped with the knowledge and skillsets to execute at the highest level.
• Performance KPIs: Drive towards CSM and RM metrics and KPIs, developing training and enablement to align with the desired outcomes.

What we're looking for

• Advanced level experience in Enablement & Training
• Experience as a Customer Success Manager, Renewal Managers, or Solutions Consultant
• Preferred experience in a fast-growing SaaS sales environment
• Previous experience with MEDDICC and Command of the Message
• Excellent communication skills (both written and verbal) and comfort with public speaking
• Self-motivated and able to execute project-based work
• Individuals living in the following provinces: Ontario, Alberta, British Columbia 

Perks & Benefits

• Basic Life insurance
• Mental Wellness Employee Assistance Program
• Extended healthcare, dental & vision care, and life & disability coverage
• RRSP Matching
• Flexible Time off (Full time employees)
• Remote Equipment Expense Reimbursement
• Professional Development Stipend
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Employee Referral Programme 
• Recognition of Service 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.