Sr Specialist, Asset Protection - Dallas, TX (Hybrid role) 

Due to growth, HelloFresh is looking to add a Sr. Asset Protection Specialist to our team within our Special Operations Center! As an Asset Protection SOC Operator, you will join forces with the Site Asset Protection Managers across the company to head up workplace safety & security initiatives for our entire US operations! You will be on the front lines of monitoring, directing, and assisting daily operations, and immerse yourself in the trenches to promote HelloFresh’s vision, inspire change, raising the bar on are safety & security performance!

You will…

• Monitor cameras and alarms across multiple locations and provide feedback to frontline management teams.

• Leverage data analytics to identify fraud / misuse red flags.
• Manage access control, video management, emergency altering, and other safety and security systems around the network.

• Respond to and resolve emergency escalations by managing the emergency action plan, and other safety and security standards.
• Identify In progress incidents leveraging technology, reporting and surveillance tactics.
• Identify, escalate field escalations to the special operations center at the direction of AP leadership
• Respond to incidents and submit appropriate documentation for all incidents following AP policy and procedures.
• Provide service and a working experience that meets the needs of the team members and management teams
• Demonstrate a culture of ethical conduct, safety, and compliance
• Work with integrity and professionalism in a customer service environment
• Manage site teams during incidents and provide escalation support to senior leaders
• Use continuous improvement principles to identify ways to improve our processes and results

• Effectively listen, build rapport and communicate at all levels; are confident sharing ideas and trends
• Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Identify the system component that is causing the error, as well as the options available for resolving it and completing the task.

You have… 

• Bachelor’s degree, or equivalent experience, in an applicable field
• Must be at least 18 years of age or older.
• Welcoming and helpful attitude toward visitors and employees 
• Learn and adapt to current technology needs
• Effective communication skills 
• Work both independently and with a team 
• Manage workload and prioritize tasks independently.
• Proficiency in Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.) 

Preferred Requirements:

• 2-3 years experience using data analytics to support investigations.
• Experience with Microsoft PowerBI, or similar applications, a plus.
• Ability to seek professional certifications, such as CFE or other fraud investigation / prevention certificates.