We are looking for an Incident Management Team Leader to join the Doctolib Operations Center team in Production Engineering.   As an Incident Manager Team Leader, your mission will be to improve the daily lives of care teams and patients by ensuring the reliability and operational excellence of our platform. You will manage and grow a team responsible for incident and problem management, elevate our operational standards, and partner with engineering and business teams to continuously improve reliability, change safety and observability. Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams. Your responsibilities include but are not limited to:

• Lead, coach, and grow a team of Incident Managers, supporting their technical development and career progression
• Own the incident management program at scale, ensuring rapid response and resolution
• Partner with Tech and product organization to drive reliability improvements
• Lead change governance and production risk management
• Build structure in ambiguous environments and establish best practices

About our tech environment

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.
• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
• We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!

Who you are Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

• You have experience managing and developing engineers, including hiring and performance management
• You have a tech background and strong SRE mindset
• You have strong organizational skills and can build structure in ambiguous environments
• You are comfortable communicating across several levels of the organization, including with senior leadership
• You have strong knowledge of Linux-based systems (CLI, bash) and cloud-based systems (AWS preferred)

Now it would be fantastic if you:

• Have experience running major incident programs in a complex distributed environment
• Have knowledge of a high-level language like Python or Ruby
• Have working knowledge of the Kubernetes ecosystem

What we offer

• Free comprehensive health insurance for you and your children
• 25 days of paid leave and up to 14 RTT days per year
• Parent Care Program: additional leave on top of the legal parental leave
• Free mental health and coaching services through our partner Moka.care
• Meal vouchers worth €8.5 per day, with €4.5 covered by Doctolib
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy50% reimbursement of public transportation subscription
• A work Council subsidy to refund part of a sport club membership or a creative class
• Lunch voucher with Swile card

The interview process

• Hiring Manager Interview
• System Design Interview
• Behavioral Interview
• Engineering Manager Case Study
• At least one reference check
• Offer !

Job details

• Permanent position
• Full-time
• Paris, France
• Start date: as soon as possible

If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles! At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.