About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Who We Are

We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

About the Team

At Crunchyroll, our platforms and infrastructure form the foundation on which our services are built and directly influence our customer experience and velocity of our engineers. The Cloud Reliability team at Crunchyroll embeds with our development teams and partners with our core platform teams to deliver the critical cloud infrastructure that enable our services. You will report into our Senior Manager and this role can be fully remote.

About you

• 12+ years of experience in building and running high volume customer facing services in Software Engineering, Site Reliability, or related roles.
• Experienced in mentoring other engineers and helping guide them towards success.
• Leads complex projects spanning multiple teams. Drive technical issues towards resolution and builds relationships across engineering.
• BS Degree in Computer Science or a related field.
• Proficient in at least one programming language (Go, Python, TypeScript) with experience in a software engineering environment.
• Experienced in automation, infra as code, and making reusable patterns.
• Passionate about improving the reliability and performance of critical services through the use of monitoring, metrics, incident management, and proactive engineering. Has helped investigate and remediate critical issues in production services and infrastructure.
• Knowledgeable in performance and load testing tools and methods to simulate production workloads.
• Expert in observability tools such as DataDog and has hands-on experience instrumenting services for monitoring, logging, metrics collection, tracing.
• Acts with urgency, ownership, and with a mindset of continuous improvement.
• Participate in an on-call rotation to ensure issues are resolved as quickly as possible and prevented from further occurrence.
• Experienced in GitOps practices and technologies (CI/CD, Infrastructure as Code, etc).
• 5+ years experience in AWS and its major services such as EC2, ECS, S3, SQS, EKS, Lambda.
• Experienced with database technologies such as RDS and DynamoDB.

Pluses:

• Extensive experience with scaling and managing relational databases and nosql technologies.
• Experience with ElasticSearch.

A Day in the Life

We are seeking a Staff Engineer to join Cloud Reliability. As part of the team, you will work closely with Crunchyroll's service development teams on their platform and infrastructure needs with an emphasis on improving system stability, engineering efficiency, and creating mechanisms allowing for greater self-sufficiency. You will be a champion of operational excellence within these teams and a bar raiser. As a Staff Engineer, you will be a technical leader for the team, identifying issues common across various development teams, working with our core platform teams on solving them, owning major internal infrastructure projects, and driving improvements throughout our platform.

Why you will love working at Crunchyroll

Not only will you get to work with fun, passionate and inspired colleagues, you will also...

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Enjoy flexible PTO and time off policies allowing you to take the time you need to be your whole self.
• Appreciate the generous medical, dental, vision, STD, LTD, and life insurance options for you and your family.
• Take advantage of our health saving account HSA program plus health care and dependent care FSA programs.
• Love that we offer an employer match on our 401(k) plan.
• Receive employer paid commuter benefit (for eligible employees)
• Appreciate the generous support program for new parents
• Obtain pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Remote

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - San Francisco, CA$180,000—$215,000 USDAbout our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.