See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Program Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed toproject or program manage strategic initiatives across the Twilio Digital Services & Security (DS&S) project portfolio by helping guide project teams to deliver project value to the Twilio enterprise. 

In this role, the Staff, Technical Program Manager will manage multiple projects from ideation through completion, including planning, implementation, delivery and support. This role will be a part of the DS&S Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach. The Staff, Technical Program Manager will be responsible for supporting and enabling our cross-functional teams to execute initiatives with increased quality, velocity, and value.

Responsibilities

In this role, you’ll:

• Project manage strategic and simultaneous project initiatives, working alongside members of the DS&S team and other cross-functional Twilio teams (People Operations, Information Security, Controllership, R&D, Legal, and Procurement) to ensure all projects are delivered on time, within scope and within budget. 
• Leverage Project Management (including SAFe and Agile) mindset and principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
• Ensure stakeholder satisfaction by providing status and monitoring of project progression and performance. 
• Manage risk and issues during project execution and lead the team to remove impediments in a timely manner. 
• Drive decision-making by communicating goals and objectives; run productive, and impartial meetings to ensure implementation or closure of actions. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6-8 years of project management experience across the project lifecycle for process improvement, policy, information security domains, application, software / hardware implementation, or network projects.
• Experience working with Agile projects and an understanding of SAFe methodologies.
• Ability to manage multiple project initiatives to execute and deliver on project level tasks.
• Excellent verbal and written communication skills and experience applying these to stakeholder communications.

• Demonstrated success with structured change management, problem-solving, process re-engineering, business analysis, and IT governance and compliance.

Desired:

• Bachelor’s degree, Master’s degree or equivalent experience
• Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma)
• Experience project managing Enterprise applications and tools such as Oracle, SailPoint, Okta, Atlassian
• Experience designing and deploying initiatives or programs that drive organizational efficiencies, growth and value

Location 

This role will be located in the UK or Ireland. 

Approximately 10%  travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.