We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are looking for a Strategic Program Manager to join Trustpilot’s Product & Tech team. The Program Management team is all about bringing people together to deliver value to our customers, connecting strategy with delivery to achieve our outcomes and advocating and maintaining a culture of continuous development, innovation, transparency and succeeding sooner.

As a Strategic Program Manager, you hold a significant position in overseeing and propelling strategic initiatives and programs within the organisation. Your leadership fuels organisational growth, supports innovation, and bolsters overall success through the effective execution of strategic initiatives. This role offers an exciting prospect for those who are enthusiastic about strategic planning, adept in program management, and committed to driving impactful changes within the organisation.

What You’ll Be Doing:

• Program Leadership: Lead the planning, execution, and monitoring of strategic programs and initiatives across the organisation
• Strategy Development: Collaborate with senior management to define and develop strategic objectives, initiatives, and roadmaps in alignment with organisational goals
• Cross-functional collaboration: Foster collaboration and alignment across various departments, teams, and stakeholders to ensure the effective implementation of strategic programs
• Project Management: Utilise project management methodologies and tools to effectively manage program timelines and risks
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track program performance and ensure progress towards strategic goals
• Risk Management: Identify potential risks and challenges associated with strategic initiatives and develop mitigation plans to address them proactively
• Stakeholder Communication: Communicate program updates, milestones, and achievements to stakeholders at all levels of the organisation, ensuring transparency and alignment
• Continuous Improvement: Cultivate an environment committed to continuous improvement by evaluating program effectiveness, identifying areas for enhancement, and implementing best practices

Who You Are:

• A self-starter with proven experience in a program/project management role or similar in a fast-growing technology company
• You will have the ability to anticipate curveballs and pivot to maximise customer and business benefit
• Great facilitation and communication skills and ability to build bridges between teams and people both technical and non-technical
• Established stakeholder management and problem-solving abilities. Able to create order out of chaos and coordinate through ambiguity and complexity. Able to ask questions to the right people, at the right time
• High level of self-certainty, integrity and motivation, combined with the ability to meet deadlines through prioritising and organising activities
• Proactive mindset
• Experience in large-scale transformation and change management
• High-quality communication and presentation skills in English
• Experience in Product Growth, Sales or Customer Experience Service
• Experience with JIRA or other project management tools

We offer: 

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-LP1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.