Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge

As a Strategic Renewal Manager, your challenge is managing a portfolio of strategic customers (part of our Assigned CS strategy) and highly complex client renewals, processes, negotiation, and OneTrust Expertise. You'll be instrumental in proactively partnering with account executives and CS in identifying and mitigating roadblocks and ensuring successful, on-time execution of processes and contract renewals. Collaborate with Customer Success and Sales team colleagues (AEs) on account planning and provide seamless support during renewals, especially in cycles that present expansion or add-on opportunities. Build and maintain relationships with key client stakeholders and partners/channel sales, ensure contract terms compliance, and work closely with finance and legal departments. Proactively collect and analyze customer feedback, contributing to the growth and automation of the auto-renewal and standard renewal processes.  

Your Mission

• Strategic Mastery: Lead strategic software renewal processes with a strategic mindset, orchestrating renewal cycles that exemplify excellence within the strategic volume. 
• Collaborative Excellence: Partner seamlessly with Customer Success, Sales, and Partners, crafting collaborative strategies that resonate with strategic software renewals in the strategic volume. 
• Stakeholder Partnership: Cultivate and maintain relationships with key stakeholders, becoming the strategic partner of renewal success within discerning strategic client organizations. 
• Compliance Excellence: Navigate software contract intricacies with excellence, ensuring compliance is not just met but exceeded within the strategic volume while collaborating internally with stakeholders such as our legal team, Sales Ops, and others. 
• Strategic Optimization: Identify and act upon opportunities for increased software platform utilization, turning each renewal into a strategic masterpiece within the strategic volume. 
• Transactional Mastery: Manage transactional increases, identifying opportunities for software optimization within the strategic volume. 
• Growth Leadership: Collaborate with Account Executives to identify and create growth opportunities within the discerning strategic volume. 
• Churn Forecasting Mastery: Responsible for forecasting churn at the cohort level. 
• Integrated Customer Success Journey: Acknowledge that the renewal process is the culmination of the customer success journey, usually initiated 120 days prior to expiration. 
• Accurate Forecasting Leadership: Manage your portfolio through accurate weekly forecasting. 

ADDITIONAL RESPONSIBILITIES: 

• Team Coaching and Mentoring: Coach and mentor team members, fostering an environment of continuous learning and development within the Renewals team. 

You Are

7+ years of customer-facing experience in software renewals. 

• Strategic Expertise: Demonstrate a deep understanding of strategic account management and renewal optimization. 
• Complex Collaboration: Showcase experience in collaborating on complex renewals with multiple stakeholders, creating a seamless experience for customers. 
• Salesforce Proficiency: Expertise in utilizing Salesforce to drive strategic renewal initiatives and optimize the renewal process. 
• Discerning Strategic Landscape Navigation: Proven ability to navigate and excel in the strategic software renewal landscape. 
• Forecasting: Experience using forecasting tools such as Aviso or Clari. 

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$109,500—$164,250 USDBenefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.