Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

• Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, sales, and customer support teams to ensure alignment and smooth execution of product strategies.
• Business Communications: Drive streamlined and effective communications to the broader organization related to product operations.
• Tool and System Management: Oversee the procurement and administrative management of tools and systems that support product development and operations.
• Data Analysis and Reporting: Analyze data and generate insights to guide decision-making, track key performance indicators (KPIs), and report on trends and success metrics.
• Process Improvement and Documentation: Drive process improvement and simplification wherever possible. Develop and maintain detailed documentation of product operations processes, best practices, and lessons learned.

What You’ll Do

• Support senior leadership by driving the execution and tracking of business strategy, ensuring alignment across key initiatives.
• Key responsibilities include managing strategic planning processes, quarterly reporting, and operational business planning and measurement.
• Your work will drive the successful realization of our company’s goals and ensure seamless coordination across multiple departments.Strategy & Planning
• Collaborate with Leaders: Establish strong working relationships with a wide range of leaders and business teams. 
• Coordinate and Publish Vision and Strategy: Lead the process of developing and publishing the organizational vision and strategy in concert with business leaders, aligned with business objectives.
• Lead Key Strategic Programs: Partner with the leadership team to align and execute against the defined vision, strategy, and strategic promises. Balance leading key programs and building strategies to ensure growth and scalability.
• Leadership Messaging: Collaborate with Communications teams to drive leadership messaging across the organization.
• Track Strategy Execution: Create and monitor a strategy execution roadmap, assessing strategy and providing analytical insights related to company financials and business metrics.
• Program Management
• Design and Deliver Programs: Organize and lead the end-to-end delivery of multi-functional, interconnected programs aligned with key business objectives. Lead working group meetings, resolving issues and dependencies with key partners.
• Manage the Rhythm of the Business: Create and manage the organizational calendar of meetings, events, and checkpoints related to strategy development and program planning. Track company goals, objectives, and initiatives. Coordinate and facilitate cross-functional interlocks. 
• Manage Risks: Proactively identify and communicate risks to appropriate audiences, developing mitigation strategies and contingency plans.
• Measure Success: Define success metrics, track progress, and communicate results to internal teams and external partners. Prepare status reports and executive briefings to keep senior leaders informed on program performance.
• Change Management: Own and lead organizational change management activities related to strategy & planning programs.

Qualifications

• Clear Communicator: Distill complicated ideas into concise messages, actively sharing information with partners at all levels.
• Strategic Thinker: Focused on long-term business goals, able to turn abstract ideas into concrete plans, keeping teams focused by prioritizing and connecting people to ideas that drive action.
• Collaborative: Take an organization-level view, invested in the success of others, inviting, and acting on different points of view, and enjoying problem-solving with others.
• Quickly establish trusting relationships to influence at all levels and give/receive feedback. 
• Organized: Detail-oriented, planning for contingencies, creating simple structures and processes that accelerate business, and flexible enough to adjust for the unexpected.
• Data-Driven: Serious about data and information that drives decision-making with an ability to translate data into strategic insights, measure results, and constantly look for improvements. 
• Adaptable: Comfortable working in a dynamic/changing environment with ability to juggle and manage multiple programs simultaneously and/or prioritize appropriately.
• Experience Desired Program Management: 5+ years of solid experience as a Program/Project Manager or Operations leader. 
• Leadership: Experience leading others through complex processes, programs, or organizational changes.
• Influencing Skills: Exposure to environments where strong influencing skills are crucial to success.
• Technical Proficiency: Knowledge of MS Office and Google Workspace, Jira, 
• Confluence, Aha!; working understanding of program management software (e.g., Basecamp, MS Project) is a plus.
• Technical experience in networking, security, and Cloud technologies is advantageous, but not required. Strategy to Execution: General strategy, business operations and reporting, and cross-functional program execution experiences are beneficial.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

118,000-141,500 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.