Critical Mass' Internship opportunities are part of our Trailhead Program and will provide a 12-week jump-start to your career. The program is a fast-track to launch your career through regular learning opportunities, mentorship, client work exposure, while also getting paid. We aim to show you all the amazing work we do here at Critical Mass, and to support you as part of the team! You will have the opportunity to try the digital agency world through multiple internship and client projects to see if it's for you! 

Our Internship will run from May 21-August 9, 2024.  

All applications are reviewed on a rolling basis.  

The Strategy Intern will be an integral part of the Strategy team and will be responsible fordelivering and supporting all service areas within the department and across multiple projects.This position will provide opportunities to participate in consumer and industry research, userexperience planning, business requirements documentation and, and web analytics.

You Will:• Perform research that supports client projects• Perform online competitive and best practice analyses• Find existing research related to specific industry verticals and companies• Gather consumer insight via primary and secondary research• Perform other types of research related to online business• Perform ad-hoc analyses of client websites• Support online research efforts, with understanding of research options, tools, approaches• Provide assistance in the coordination, design and delivery of primary consumer research• Communicate research findings to project team members and, potentially, clients• Create, distribute and present research overviews on customer experience topics or specific client industries• Develop user journeys, creative briefs and other presentation deliverables in support of the intern project

You Have:• Completed or working towards a degree at a recognized college or university program; recent grads also encouraged to apply (note: preference may be given to students who areenrolled in programs that include digital curriculum)• Completed coursework in statistical or behavioral analysis, eBusiness or marketing sciences• Related work experience• Strong computer skills, especially with Microsoft Office• Demonstrate strong written and verbal communication skills• Ability to multi-task in a fast-paced, flexible environment• Demonstrate ability to manage multiple projects• Demonstrate attention to detail while maintaining overall understanding of the big picture• A personal interest and curiosity in social/cultural/technology trends• A collaborative approach conducive to working in a cross-discipline team environment

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning Improve collaboration and team relationships. Increase employee engagement 

 This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.  

CM Liquid Talent is still an option for roles approved to be 100% remote. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx