Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Intercom is gearing up for a huge year of go-to-market activity. Brand events are a big part of that plan.

The Intercom brand events team is looking for a Studio Producer with experience in project management and broadcasting online brand events, at scale. You'll drive the end-to-end production of our online broadcasts and support the broader brand events team on a variety of on-the-ground live events. 

Our team is home to a small but growing diverse group of producers and creatives with a broad range of experience, backgrounds and talents. We strive to constantly look for ways to make our day-to-day work feel fresh and meaningful, and we deeply value work that’s executed through unmatched creativity, courage and execution. 

What will I be doing? 🚀

• Produce and project manage online brand events and broadcasts for Intercom

• Project manage Intercom’s live streams at in-person events

• Create high-quality work that’s aligned with our brand and business strategy

• Partner with expert suppliers and agencies to execute world-class creative productions

• Support the planning and execution of Intercom’s tier 1 creative productions eg. a customer conference

• Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS and Customer Support audiences

• Traveling as needed (~15% of the time)

What skills do I need? 📖

• 5+ years of broadcasting and events experience with a portfolio showcasing your best work to date

• Strong understanding and experience of working in-house with a tech brands

• An innate understanding and care of brand representation

• Ability to take broad visions and develop them into strategic, structured, measurable plans

• Ability to stay on top of production trends while remaining true to Intercom’s core brand identity

• Experience with large-scale event budget management

• Experience working with video and broadcast production consultants and agencies

• Experience working across multiple teams and disciplines collaboratively and effectively

• Ability to communicate with precision, clarity, honesty and respect

• Ability to work independently and autonomously

Bonus skills & attributes 🙌

• Bachelor’s degree in marketing, event management or film and broadcasting

• Previous experience working in-agency

• Second language - French, Portuguese, Spanish

• Proficiency and preference in online event software solutions such as ticketing and virtual events platforms

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Open vacation policy and flexible holidays so you can take time off when you need it

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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