About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to know our team:  

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes.  Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are in a very data-driven environment, and we are eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The opportunity: 

Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain the efficiency and effectiveness of processes, and lead changes to improve customer and partner experience.

In this role, you'll get to: 

• Facilitate collaboration and effective coordination across various Agoda departments and teams within CEG to achieve project milestones and support business initiatives.
• Uncover opportunities, analyze issues, identify risks, and propose solutions to be implemented.
• Support projects aimed at improving and maintaining operational KPIs such as service level (SL), customer satisfaction (CSAT), net promoter score (NPS), quality of service, partner satisfaction, productivity, costs, etc.  
• Define and design action plans for initiatives in partnership with the management team.
• Resolve problems through data analysis and effectively communicate your findings. 
• Ensure calibration between project teams and other stakeholders as well as provide efficient and regular reporting to management.  
• You may be involved in operational flow configuration, analysis aimed at improving processes, activity automation, and implementation.
• This is a hands-on role where you may have to conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau) and/or build on a low-code/simplified JavaScript tool. You will likely need a blend of technical, analytical, and project management/communication skills to be successful in this role.  

Requirements:

• Currently a 3rd-year student or below with strong written and verbal communication skills in English
• Strong knowledge of numerical acumen  

It's great if you have: 

• Pursuing a Bachelor’s or Master’s in Formal Sciences (Computer Science, Mathematics, Statistics, and others) or Applied Sciences and Engineering
• Structured logical thinking and problem-solving skills.
• Knowledge of SQL and an experience in programming
• Knowledge of JavaScript

#students #1 #summerintern 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.