Luminar Technologies, Inc. (Nasdaq: LAZR) is transforming automotive safety and autonomy by delivering the only lidar and associated software that meets the industry’s stringent performance, safety, and economic requirements. Luminar has rapidly gained over 50 industry partners, including a majority of the top global automotive OEMs. In 2020, Luminar signed the industry’s first production deal for autonomous consumer vehicles with Volvo Cars, which now expects to make Luminar’s technology part of the standard safety package on their next generation electric SUV. Additional customer wins include SAIC, Daimler Truck AG, Intel’s Mobileye, Pony.ai and Airbus UpNext. Founded in 2012, Luminar employs approximately 400 with offices in Palo Alto, Orlando, Colorado Springs, Detroit, and Munich.

For more information, please visit www.luminartech.com.

Luminar Technologies is seeking a Support Engineer who as part of the IT Service Desk team will support all aspects of technology used by the Luminar team such as collaboration tools, laptops, desktops, phones, and AV equipment. The engineer needs to communicate clearly, collaborate with confidence, exhibit expert level technical knowledge, and provide a unique white glove service experience. In addition, the engineer will work as part of the IT support team working through tickets and other issues as they arise.

• Urgently respond to all technology needs to ensure quick resolution
• Support AV meetings, as necessary
• Provide support to direct staff on site at the corporate office and remote support for global offices
• Ensure that software rollouts, changes, etc. have minimal impact to the Luminar organization
• Understand and deliver IT solutions to meet Luminar business needs
• Establish a working professional relationship with, and partner with, both internal and external teams and SMEs to resolve any issue
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity
• Other duties as assigned

• 8+ Years of experience in the IT field with at least 5+ years supporting end users and executives
• Expert knowledge of Microsoft Windows and the Apple Mac Ecosystem
• Experience with AV equipment and collaboration tools (Zoom, Teams)
• Experience with both the Google Workspace and Microsoft ecosystem
• Experience with scripting languages such as PowerShell
• ITSM Experience
• Ability to work in high pressure, fast paced environment
• Familiar with Active Directory, Group Policy and SCCM
• Ability to operate and travel between different sites and locations (approximately 25%)
• Proven work experience as a support engineer
• Bachelors of Science, Engineering, related field, or equivalent experience

• 3+ years supporting executives
• Experience in large corporations with locations around the world
• Adept at assessing a situation for severity, urgency and responding appropriately
• Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment
• Exceptional written and verbal communication skills
• Capable of learning and understanding new technologies quickly and developing a proficiency that establishes confidence and provides results
• Knowledge of corporate software, productivity tools, architecture and systems administration
• Possesses the ability to design, propose, setup and test IT solutions for events, meetings, and varying environments
• Ability to read and gauge clients to determine the right amount of needed interaction in any given scenario
• Ability to support linux desktop/laptop clients
• Exceptionally responsive, customer service and satisfaction oriented
• Flexible with work hours to provide necessary services as needed
• Effectively provide remote support via remote control and/or verbal instruction

Luminar is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, ancestry, national origin, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other characteristic protected by applicable federal, state or local laws. We will make a reasonable accommodation for any qualified applicant with a disability, provided that the individual is otherwise qualified to safely perform the essential functions of the job with or without accommodation and that the accommodation would not impose an undue hardship on the operation of our business. Please let us know if you believe you require reasonable accommodation, or if you would like assistance to complete an application or to participate in an interview at the company.