Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

As a Support Specialist in Australia, you'll work directly with our users in Asia-Pacific (APAC) with a key focus on our growing customer base in China. You'll be our users' first point of contact, answering calls and emails about all of our products and features, ranging from how-to questions to technical troubleshooting. 

As a global support team, we deliver game-changing support experiences for teams, athletes and fans. Our customers come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible. You’ll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Sydney or Melbourne, Australia. With our flexible work policy, there aren't any current requirements for the number of days you come to the office.

• A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
• Eager. You want to work directly with our customers to help them achieve their goals.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone. You’ll ensure issues with varying degrees of technical complexity are resolved or elevated.
• Flexible. You show composure and resilience in a fast-paced, ever-changing environment. Our customers sometimes need us during game days, which means working some weekends.
• A good listener. You have the ability to empathise with our users and respond with creative solutions.
• A team player. You’ll act as an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights
• Bilingual. You are fluent in English and are able to demonstrate a professional level of written and verbal Mandarin. Any additional languages are a plus.

• Customer-support experience. You'll be our users' first point of contact, answering calls and emails about our products and features—ranging from how-to questions to technical troubleshooting.
• Product knowledge. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

The base salary range for this role is displayed below. Where a candidate is placed within this base salary range is determined by experience, skills, education and training required for the job as well as our internal pay equity.

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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