At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

System Administrator II - Service Now

Why We Have This Role

Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on managing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal employee experience. We are in need of skilled ServiceNow Administrator to help with administration, configuration, and maintenance of our ServiceNow instance. This role is vital for ensuring that our systems operate smoothly, meeting end-user needs, while driving continuous improvement in our IT service management processes.   How You’ll Find Success

• Exhibit expertise in ServiceNow administration, providing reliable support and administration for our IT service management initiatives.
• Collaborate closely with IT teams and business stakeholders to automate processes and enhance the user experience on the ServiceNow platform.
• Be proactive in identifying potential issues and applying your troubleshooting skills to ensure continuous system availability.
• Maintain clear communication with users, providing timely updates and guidance to foster a positive experience across all service areas.

How You’ll Grow

• Expand your knowledge of the ServiceNow platform through ongoing training, hands-on experiences, and by staying updated on new features and functionalities.
• Develop your skills in service management and HR delivery best practices, allowing you to apply these principles to optimize our workflows and processes.
• Engage in impactful projects, enhancing your understanding of how various areas of the business interact with IT services.

Things You’ll Do

• Administer and configure the ServiceNow platform, including user account management, security roles, and application configurations.
• Assist with system upgrades, patches, and releases to ensure the platform remains current and secure.
• Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding.
• Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ServiceNow instance.
• Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives.

What We’re Looking For On Your Resume

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in ServiceNow administration, with a solid understanding of ITIL principles.
• Proficiency in configuring and managing ServiceNow modules and features, including workflows, notifications, and reporting.
• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
• Excellent verbal and written communication skills, able to interact effectively with diverse stakeholders.
• Relevant ServiceNow certifications (e.g., Certified System Administrator) are desirable.

What You Should Know About This Team

• Corporate-Wide Impact: System changes have broad visibility and significant impact
• Consistent Learning: Opportunities for growth and expanding scope
• Collaboration: Work across multiple departments and business leaders
• Amazing Team Culture: Highly collaborative and supportive team culture

Our Team’s Favorite Perks and Benefits 

• Experience Bonus Program: Unique experiences on the 1-year anniversary.
• Wellness Reimbursement: Support for employee wellness.
• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
• Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​ Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.