LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are seeking a skilled SCCM and Intune Expert to manage and maintain our infrastructure. Your primary responsibilities will include managing and deploying patches and applications, scripting, and managing Azure AD, AD, DHCP, PKI, and DNS.

You will report to the Director IT

• Manage and monitor all systems and infrastructure using SCCM and Intune.
• Deploy patches and applications to Servers/endpoints using SCCM and Intune.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Manage AzureAD, AD, DHCP, PKI, and DNS.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Recommend process and architecture improvements, stay current with new technology options and vendor products, evaluating which ones would be a good fit for the company.
• Maintain infrastructure security, backup, and redundancy strategies.
• Oversee and maintain our Microsoft Azure cloud infrastructure, ensuring optimized and cost-effective resource utilization.
• Handle all aspects of Microsoft software and service licensing, ensuring compliance and timely renewals.
• Develop, maintain, and deploy Powershell scripts for automation, configuration, and management tasks.
• Develop and maintain comprehensive documentation, ensuring the implementation of industry best practices throughout our IT processes.
• Proven experience in designing IT solutions and leading projects from inception to completion.

• Minimum 5 years of proven experience in patching, updating, and troubleshooting both servers and workstations using SCCM and Intune.
• Experience working with user authentication using Okta
• Proven experience in managing Azure AD, AD, DHCP, PKI, and DNS.
• Solid scripting skills (e.g., shell scripts, Python, Powershell).
• Solid networking knowledge (OSI network layers, TCP/IP).
• Proven working knowledge with Different SaaS APIs

The salary range for this role will be between $75,000 to $88,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.
• #LI-Remote

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.