We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference.

Our exchange handles over 350 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change.

What’s it like to work at Index?

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward.

Are you ready to join the programmatic evolution?

Index Exchange funds the open web. Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in.

Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth. We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale.

About The Role:

As a SNOC (Systems & Network Operations Center) Engineer, India - you will be responsible for working closely with our Operations team as well as IT and key members across our Business and Engineering teams to properly gauge warnings, push a fix or escalate the issue to the right team for a rapid response. The ideal SNOC Engineer is someone who possesses a solid understanding of systems, network and hardware fundamentals and can quickly learn and get up to speed on the operations behind complex global systems.

Index’s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business.

What We’re Looking For:

• Technical Expertise: networking fundamentals, linux command line skills and a firm grasp of a wide range of different technical tools.
• Communication: Able to communicate clearly and effectively throughout the course of daily tasks.
• Documentation: Expected to write clear and concise documentation.
• Curiosity: things can (and will) break for a million different reasons; your curiosity will help drive you to identify and fix the things that go wrong.
• Alertness: we can never predict when things will go wrong so it is your job to be vigilant and prepared to respond when they do; you must be ready to reach out, ask questions and sound the alarm when necessary.
• Adaptability: the SNOC team provides 24/7/365 coverage. We need Engineers who can adapt to this schedule, on a rotating basis. This would include evenings and weekends, as well as holidays, while maintaining the standard number of working hours within the workweek.
• Analytical Thinking: your role is to monitor and log activity, analyze to understand the severity of a given problem and then collaborate with other departments while responding to issues in order to maintain technical defense.

Here’s What You’ll be Doing:

• Build and maintain alerts, dashboards, and automations.
• Continuously monitor internal metrics, including system performance, network traffic, and resource utilization in addition to other KPIs for different components within our infrastructure.
• Respond to alerts within our established SLOs and assist in incident triage, ensuring that the right teams are engaged to address issues promptly.
• Monitor network performance, troubleshoot issues, and build on existing tooling to advance networking performance visibility.
• Detect and troubleshoot incidents in a timely manner and coordinate and orchestrate production incident communications and escalations.
• Create and maintain runbooks and technical documentation, in addition to being familiar with internal and external escalation pathways.
• Diagnose and troubleshoot technical incidents by following documented procedures and using available resources.

Here's What You Need:

• Bachelor’s degree/diploma in Computer Science, Networking, or IT.
• 1-2 years experience in previous roles in one or more of the following roles:
  • Network Operations Centre Analyst/Technician/Engineer
  • DevOps Engineer
  • IT/Helpdesk Analyst/Technician/Engineer
  • Linux System Administrator
  • Network Analyst/Technician/Engineer
• Or an equivalent combination of education and experience.
• Proficiency in Linux command line
• Experience with monitoring tools like:
  • Grafana
  • Prometheus
  • ELK
  • TICK
  • Nagios
  • Zabbix
• Problem solving skills coupled with well-developed networking knowledge and an inherent interest in complex systems are all key traits to bring to this role

Why You’ll Love Working Here:

• Company paid comprehensive health and life insurance plans
• Paid Time off and flexible work schedules
• Company contribution to Provident Fund
• Participation in our company Stock options plan
• Company paid Parental Leave
• Monthly internet stipend
• Quarterly Wellness allowance
• Community engagement opportunities and donation-matching program
• Volunteer paid day off
• Annual virtual company retreats and regular community-led team events
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: report.scam@indexexchange.com.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. All our technology positions and teams are open to remote and virtual work. 

#Ll-SK1

#LI-Remote