About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

We are looking for a Systems Administrator to set up and manage a mobile device management (MDM) solution to be used with BYOD (bring your own device) mobile phones. In this role, you will drive success, efficiency, and security through the selection of the solution and will be responsible for the setup and primary management, including integrations with Okta. Additionally, this position will be responsible for management of JAMF, which is used to manage our Apple device environment mostly consisting of macs. You'll be empowered to discover gaps and drive solutions, expand your skillset to work with cloud platforms in AWS, GCP, Azure and work with identity management solutions in Okta and Active Directory.

Here's a closer look at this key role:

• Own the build, deployment, policies, and integrations related to mobile device management at LogicMonitor
• Play a critical role in the support of all IT owned infrastructure
• Maintain the latest OS versions for macOS, iOS, Android operating systems, and installed third party software on macOS
• Maintain licensing for our MDM platforms
• Work in Okta and closely with our Okta admin to ensure proper security and management is in place for mobile devices; ensure authentication policies in okta are adhering to our overall policy as they pertain to mobile device access
• Work closely with the IT Support team as a mentor and escalation point
• Work closely with the IT Engineering and Information Security teams to support projects and initiatives
• Develop processes for continuity, patch management, software deployments, and other tasks

• 3 years experience managing macOS devices in JAMF or equivalent to JAMF 200 knowledge proven in real world scenarios
• 2 years experience as system owner for managing BYOD; includes managing both iPhone and Android mobile phones/devices
• Ability to communicate and collaborate with stakeholders and internal IT Support team to understand issues and create solutions
• Knowledge of authentication in IAM and SSO such as SAML or OIDC.
• 2+ years experience deploying software, policies, and configuration to devices

Distinguishing Characteristics

• Experience deploying or rolling out a new BYOD solution to Employees
• Ability to streamline enrolment of BYOD in MDM
• Experience limiting app access from BYOD to internal resources or company controlled SaaS applications
• Experience managing windows and/or Linux servers\
• Experience managing resources in AWS

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

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