• Support WMS, WES, WCS, and other order processing systems within the fulfillment network
• Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur
• Understand all available reporting tools, create reports that enable improved operation visibility and performance
• Develop deep  knowledge of site level operations in order to drive and support continuous improvement efforts
• Continuously review operations setup and drive improvement via enhancements and functionality deployments
• Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
• Responsible for all level 1 Support
• Document support issues and resolutions
• Create Work Instruction and SOP documents
• Develop training materials for WMS, WES, WCS

You are...

• Excellent communication skills
• Ability to multi-task and prioritize tasks
• Attention to details
• Flexibility and reliability to cover scheduled shifts that support 24/7 production operations

• BS degree required.  Computer Science, Management Information Systems, or Engineering Degree desired
• 1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments
• Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.)
• SQL experience
• Experience gathering data and creating custom reports
• Some travel

Schedule: Varies based on support needs

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, because they are a protected veteran, or any other protected classification under federal, state, or local law.

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.