See yourself at Twilio

Join the team as our next TA Operations Specialist 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help turn ambitious initiatives into meaningful goals to move our business forward. You’re someone who is a thought leader, but also has the ability to help evolve current TA programs & processes in place today. You should be passionate about change and focused on helping those around you navigate through it. The Talent Acquisition team plays an integral role in building small, impactful teams that work closely with our developer community to meet their communication needs. We serve as a critical partner to the business, acting as a strategic advisor to hiring managers and executives on a variety of talent issues. Helping our team to scale with our growing business will be essential to this role and to the success of the broader company. 

Responsibilities

In this role, you’ll:

• Deliver operational support with requisitions, offers, employment agreements, tier 1 inquiries, data management and audits
• Identify areas of opportunity or process improvement and present solutions to achieve a desired outcome
• Partner in developing TA team capabilities while remaining focused on process and program improvement to help our team globally
• Develop and maintain process documentation, training materials and educate those around you of new programs or process change
• Manage and maintain employment contract process and templates 
• Be viewed as a TA Ops subject matter expert to provide support to our stakeholders
• Preemptively identify and risk involved with your programs and processes and work proactively to remove any roadblocks

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience working in Talent Acquisition and with applicant tracking systems
• Strong business background and experience working cross-functionally with many parts of the business including, finance, compensation, and HR operations teams on a global scale
• Efficient ability to prioritize tasks with a self-starter attitude
• Ability to take in multiple data sets and create viable solutions in a sometimes ambiguous environment
• You can analyze information and processes to find trends or diagnose problem areas to introduce efficiency
• Highly effective process documentation skills with the ability to create efficient programs that involve multiple stakeholders
• You are decisive and capture the data needed to make informed decisions quickly.
• A bachelor’s degree with 2+years of proven experience, or an equivalent combination of education and experience

Desired:

• Exposure to global programs that involve government regulations based on country laws

Location 

This role will be remote based in Colombia. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.