This position can be hybrid (50% remote) based from one of our offices: Munich, Berlin, Amsterdam, Madrid, London, Dublin. It’s time to bring your best and make your mark. Join our Professional Services team at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.We are looking for a Customer Implementation Team Lead who will be responsible for the operational management of DACH customers. The operational management includes the customer implementation and growth of existing customers. Your goal is to continuously improve our processes to ensure scalability for Personio's future growth. With your technical know-how, you are responsible for the engagement, development and leadership of your team.

• Build-up, management and development of a DACH implementation team 
• Ensuring the team is onboarding customers in a high quality and efficiently
• Continuous improvements and scaling of the implementation (onboarding) process for DACH customers and ensuring a high customer satisfaction
• Fostering a motivated and empowered team environment with customer-centricity
• Partnering with other departments such as Sales and Customer Support
• Definition and analysis of result-oriented KPIs to identify improvement potentials

• You have at least 3 years of customer facing experience with some in the B2B software environment
• You have successfully hired and led people, ideally within a customer success/ operations department
• You are a strong communicator with excellent written and spoken German & English skills
• You create a motivating environment for your team and continuously identify the strengths and development potential of each team member
• You are passionate about process improvements while you always put the customer experience first
• You have an affinity for technology and you make data-driven decisions
• You can easily explain complex circumstances, you are strong in prioritizing tasks and setting clear goals for your team

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes