Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role

You will be leading a team of 9+ operations representatives based in Poland and Germany that will be responsible for improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). We are looking for an Operations Team Leader to support the team and ensure consistently high performance. You will also be responsible for supporting regional strategy and process improvement opportunities within the European Operations organisation. We are looking for a passionate leader who lives for helping others, cares deeply about building strong culture and teams and is excited to work closely with peers, to identify and execute quickly on opportunities that level-up our user experience. 

Based in Poland, this is a remote first position reporting to the Strategy & Operations Senior Manager who is based in London. Join us in transforming lives, one task at a time. 

Who are you:

You have fantastic people skills and you excel at building and rallying your team towards shared goals. You have a strategic and entrepreneurial mindset and are excited about solving new and old problems. You will help manage, change and plan for the future in line with the company goals. You are a pro in getting to the root cause of problems working and map out the solutions and requirements to all stakeholders. You are inspired by making sure that customers who use TaskRabbit have a great experience and come back many times over. You care deeply about Tasker and Client relationships and you are ready to dig in and solve our customer’s problems day in and day out. 

What You’ll Work On: 

• Lead and develop a team of 9+ operations representatives by having a deep understanding of our company values, operational programmes and the main OKRs that you and the team will be in charge of.
• Take ownership for results, understand development needs and provide coaching, training and support to team members, delivering timely and clear feedback on performance.
• Monitor team performance, quality, adherence and daily schedule.
• Act as a primary escalation point for resolving emergencies and high-touch escalations.
• Support in projects and process improvement opportunities as required, be a voice for continuous improvement providing feedback on opportunities, and proactively share best practices.
• Create a safe and engaging work environment, where constructive and regular feedback is celebrated.

Your Areas of Expertise: 

• Strong stakeholder management skills, eagerness to get stuck in, high attention to detail and robust organisational ability.
• Resilience and flexibility to adapt to an ambiguous and constantly changing environment.
• Organisational skills: You must be a strong critical thinker, adept at problem-solving multiple multi-faceted scenarios at once--all while keeping your tasks in order and organised.
• Analytical rigour, as you track and analyse metrics and situations to improve outcomes and make recommendations
• 3+ years experience in a similar role
• Working knowledge of Zendesk and Looker/Tableau is essential
• Business level proficiency in English 
• Bilingual in Spanish, Italian, German, French or Portuguese is preferred, multilingual is a plus
• Eligible to work in Poland, we do not support relocation for this role.

Compensation & Benefits:At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable total compensation consists of base pay + bonus + benefits + perksThe annual gross pay range for this position is 129,150 - 182,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action.
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.