Lisbon

Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage, and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.At Technical Support, our daily mission is to help customers by providing solutions that make their experience with our products effortless. We're a diverse team with a shared commitment to problem-solving and exceptional customer service. Our solutions directly interact with our customers' websites, to enable compliant use of cookies, trackers, 3rd party integrations, and services. When issues arise, they can be complex to diagnose and require urgent attention. If you are curious by nature and motivated to dive deep into problems, passionate about technology and enjoy working with people, you might be the ideal team lead we're looking for.

• Lead a team of 5-8 technical support specialists
• Coach, guide, and enable team members to achieve success
• Support employee growth through guidance, 1:1 meetings, and monthly development sessions
• Act as an escalation point for customer issues
• Act as an internal subject matter expert for the team.
• Assist in resolving Tier II technical issues
• Be the point of contact for the rest of the organisation on technical support matters and participate in and contribute to relevant cross-department projects

• A minimum of 4 years of relevant work experience, with a background as a senior technical supporter or team lead in the web/tech/SaaS industry
• At least 1 year of management experience in a team lead role or a similar position
• Prior experience as a developer or an educational background in computer science is a plus
• Demonstrated skills in communication, collaboration, and coaching
• Extensive experience in web technologies from a development or debugging perspectives
• In-depth understanding of web technologies, including protocols, DOM, and related concepts

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being