📍Remote in the UK 🇬🇧 | 💰 £30,000 - £38,000 (with additional room for development and growth before reaching ceiling) + stock options + Benefits 

Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering.  

About our Financial Crime Customer Operations team: 

In our Business Banking Financial Crime team, we protect Monzo and our customers throughout the lifecycle of our business customers. We conduct due diligence on our customers during onboarding and during their life with us. We conduct investigations, produce reports on unusual or suspicious activity and exit accounts where suspicious activity is identified.  

Responsibilities will include: 

• Analysing and understanding performance, and fostering a positive, supportive and high-performance culture
• Utilising a variety of coaching techniques to improve individual performances 
• Taking proactive action to manage and support their team’s wellbeing and absence levels
• Effectively communicate essential information and process changes 
• Accurately and meticulously maintaining necessary documentation
• Contributing to a strong control environment
• Attending training sessions and staying up to date with internal and external Financial Crime updates/developments

You should apply if:

• Extensive experience in leading a team with a high performing culture, ideally within a banking, financial services, or regulated contact centre environment 
• Experience leading within a high change environment with competing priorities 
• Experience in coaching and developing members of your team
• Experience in understanding and tackling the challenges in managing a team remotely
• Experience managing employee relations cases through to disciplinaries 
• Experience in a Financial Crime or a Business Banking setting is desirable but not essential
• Working towards a qualification in financial crime, business banking or leadership or would be prepared to work towards an industry recognised qualification 
• You are able to become fluent with MacOS, Slack, and GSuite tools
• Excellent English written & verbal communication skills

The Application Process:

An initial call with a member of the hiring team 📞 Followed by a 2 part Leadership and Technical interview 💻    

What’s in it for you: 💰  £30,000 - £38,000 depending on experience, skills & knowledge

For transparency on how the salary would be determined the following is intended to give a broad guide if successful.

• If you have some Leadership and FinCrime experience, expect an offer at or towards the bottom of the range
• If you have extensive Leadership experience and some FinCrime experience, expect an offer around the middle of the range
• If you have extensive FinCrime experience and some Leadership experience, expect an offer around the middle of the range
• If you have extensive Leadership experience and extensive FinCrime experience, expect an offer towards the top of the range

📍This role is fully remote / requires full-time home working. This is a full time position working 37.5hrs a week, 9am - 5:30pm. Occasional weekend work will be required (usually a few weekends throughout the year)

📚Learning budget of £1,000 a year for books, attending an industry related conference, or acquiring industry recognised qualifications 

➕And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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