📍Remote in the UK 🇬🇧 | 💰 £30,000 - £45,000 + Benefits | Fighting Financial Crime the Monzo Way

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Financial Crime Customer Operations team:

Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from economic crimes such as fraud and money laundering.  

In our Screening team we support various aspects of the customer journey such as onboarding (we call them sign-ups), ongoing monitoring, and event based review. Our Investigators conduct reviews on tasks where our customers may appear on fraud prevention or sanctions databases or where they may be classified as a politically exposed person (PEP). We conduct due diligence on our customers based on our customer risk assessment and support our financial crime risk teams by recommending or making fair and proportionate risk based decisions on their behalf. 

What you’ll be working on:We are looking for an experienced financial crime professional to join us as a Team Manager and support our growing Screening team. 

You will report to a Financial Crime Operations Manager and be responsible for a team of around 11 investigators/ senior investigators. As a Team Manager you will spend the majority of your time supporting your team to deliver accurate and efficient investigations, while also contributing to the wider success of the operation.

As well as this you will role model Monzo values, behaviours and tone of voice to create an inclusive and engaging work environment.

• Analysing and driving improvement in team performance, and reporting relevant insights to your Operations Manager
• Communicating and embedding change effectively within the team
• Leading team meetings and one on one’s 
• Resolving your teams escalated Screening investigations as well as identifying and fix any gaps in knowledge
• Using data to inform decisions and specific actions for team performance
• Collaborating with other pillars and stakeholders to form a strong control environment, minimising breaches and risk events 

• You’re a clear and inspiring communicator, with excellent written and verbal English
• Experienced in Financial Crime including understanding risks facing fintechs and the banking sector
• Confident that you can handle first level technical escalations from Screening Investigators 
• Strong leadership skills including an understanding of managing absence, performance and objective setting 
• Have the ability to motivate and coach a team in fast paced environment 
• Organised with the ability to prioritise workload and deliver on key actions 

Our interview process involves 3 main stages: 

• Answering the application questions below
• A role specific / technical interview with Technical Managers/Partners
• A Leadership and Values interview with Operations Managers

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact hiring@monzo.com

What’s in it for you:

💰 £30,000 - £45,000 + Benefits | Fighting Financial Crime the Monzo Way

📍This role is fully remote / requires full-time home working

⏰ We offer a level of flexibility within this role and trust you to work your hours and do your job well. It will be expected though that you are available to meet your team and business needs. 

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

The closing date for this role is 24th January 2024 at 5pm

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.  You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

#LI-REMOTE #LI-DR