Location:  Hybrid role - office based in Galway (minimum 3 days per week)

Hours: 38.75hrs per week (Mon-Fri)

Level: 1

Tech Support Engineer- Keep our teams moving, by empowering users, maximizing tool usage, and minimizing downtime.

Working within our talented EU IT Support team, you will play a crucial role in handling and resolving complex issues (product functionality, architecture, and defect correction),  Improving proficiency across our expansive internal software toolset and both swiftly & seamlessly transitioning issues to Infrastructure and Software engineering teams..  

Whilst tackling a wide range of technical challenges, you’ll support our employees both on-site and remotely, and collaborate globally with teams in Boston, London, and Bengaluru.

If you're looking for variety, visibility, and real impact in a fast-paced tech environment—this is your next move.

What you will do

• Provide first-level support to Wayfair employees for all IT-related concerns and technologies such as Windows and Mac devices and Google Workspace, Genesys VOIP, Intune, and our own proprietary software.  
• Manage assets by deploying, configuring, and maintaining equipment throughout the life cycle.
• Prepare and deploy hardware for staff onsite in Galway and remote across Ireland and the United Kingdom.  
• Reclaim hardware from departing users.  
• Assist new members of the company in their first days in the company, providing their hardware and setting up their working environment.  
• Support conference room equipment and prepare rooms for teams, vendors, and company-wide events.  
• Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity.  
• Monitor, prioritize, field and keep track of various incoming emails, phone calls, chat messages, walkups and alerts via our ticketing system.  
• Help seek out and implement ways to make Wayfair Systems and Processes more efficient.  

What You'll Need

• Proven experience successfully operating within an IT Helpdesk, Tech support, First Line/ Second Line and/ or IT Service Engineer function. 
• To be qualified with CompTIA, ITIL, or a comparable certification/ educational degree.
• Knowledge of managing IT ticketing systems such as ServiceNow and Jira.
• Effective communication skills, someone who delivers clear & patient guidance tailored to each user’s technical capability
• To display a passion and capability for delivering an exceptional customer experience across multiple channels, including phone, email, Slack, and in-person interactions.
• Strong problem-solving skills and the strength to think analytically while working under pressure and within a fast-paced environment.
• Adaptability in working both independently & collaborating within teams to achieve project and business goals.

Interested? Get talking to a Wayfair Recruiter today & CLICK APPLY! 

# Disclaimer: Wayfair uses multiple job titles for advertising optimisation purposes however your internal title may differ f

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.