The role

Join HelloFresh as a Senior IT Support Specialist, where you'll play an important role in the commissioning of our new Esky 2.0 distribution center and decommissioning Esky 1 / BeCool Couriers. Based at Eastern Creek (4 days) and Chippendale (1 day), you'll provide top-tier IT support across our APAC region.

Reporting to the IT Support Lead APAC, you'll collaborate with a dynamic team in Sydney, Auckland, Melbourne, and Brisbane, supporting HelloFresh AU, HelloFresh NZ, YouFoodz, and BeCool Couriers. You'll also have opportunities to engage in global projects with IT teams across the HelloFresh Group.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

Technical Support:

• Onsite support for the Esky distribution centre and co-located BeCool Couriers. 
• Provide expert technical support to end-users for barcode scanners, mobile devices, printers, and other warehouse-specific technologies.
• Document and track all support requests using our Jira ticketing system.
• Assist other IT team members 
• Create and maintain technical documentation and knowledge base articles.

System Administration:

• Manage and maintain user accounts, permissions, and access controls for our systems.
• Install, configure, and troubleshoot software and hardware specific to the corporate and distribution centre environment.
• Monitor system performance and implement proactive measures to optimise performance.
• Assist with IT projects, including upgrades and deployments of new technologies.

Training and Onboarding:

• Provide training and support to new employees and IT Engineers on IT systems and procedures.
• Create training materials and documentation to facilitate user adoption.

Security and Compliance:

• Ensure adherence to IT security policies and best practices.
• Monitor and investigate security incidents.
• Assist with security audits and compliance assessments.

Network Management:

• Work with and under the direction of the FCIT team to maintain and troubleshoot network infrastructure, including switches, routers, wireless access points, and cabling.

What you’ll bring

• You have relevant experience in using and supporting our primary technologies Minimum of 5 years of experience in IT support or a related field, preferably within a warehouse or distribution centre environment.
• Technical: Strong technical knowledge of IT systems, hardware, software, and warehouse-specific technologies such as Google Workspace, Slack, Microsoft Office, SentinelOne, Zscaler, InTune, JAMF, Windows, Mac, and Android.
• Problem-Solving: Excellent analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong customer service orientation and interpersonal skills.

The role

Join HelloFresh as a Senior IT Support Specialist, where you'll play an important role in the commissioning of our new Esky 2.0 distribution center and decommissioning Esky 1 / BeCool Couriers. Based at Eastern Creek (4 days) and Chippendale (1 day), you'll provide top-tier IT support across our APAC region.

Reporting to the IT Support Lead APAC, you'll collaborate with a dynamic team in Sydney, Auckland, Melbourne, and Brisbane, supporting HelloFresh AU, HelloFresh NZ, YouFoodz, and BeCool Couriers. You'll also have opportunities to engage in global projects with IT teams across the HelloFresh Group.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

Technical Support:

• Onsite support for the Esky distribution centre and co-located BeCool Couriers. 
• Provide expert technical support to end-users for barcode scanners, mobile devices, printers, and other warehouse-specific technologies.
• Document and track all support requests using our Jira ticketing system.
• Assist other IT team members 
• Create and maintain technical documentation and knowledge base articles.

System Administration:

• Manage and maintain user accounts, permissions, and access controls for our systems.
• Install, configure, and troubleshoot software and hardware specific to the corporate and distribution centre environment.
• Monitor system performance and implement proactive measures to optimise performance.
• Assist with IT projects, including upgrades and deployments of new technologies.

Training and Onboarding:

• Provide training and support to new employees and IT Engineers on IT systems and procedures.
• Create training materials and documentation to facilitate user adoption.

Security and Compliance:

• Ensure adherence to IT security policies and best practices.
• Monitor and investigate security incidents.
• Assist with security audits and compliance assessments.

Network Management:

• Work with and under the direction of the FCIT team to maintain and troubleshoot network infrastructure, including switches, routers, wireless access points, and cabling.

What we offer

• The chance to have a significant impact on one of the fastest-growing global food technology companies in an exciting growth phase
• Company discount - 70% off HelloFresh boxes
• Flexible working arrangements
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• HelloFresh Academies - monthly internal learning & development 
• A diverse and vibrant international environment, with offices in 17 countries

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you as soon as possible