The Consumer Services Alliance ensures a seamless and consistent experience for customers across all HelloFresh brands globally. The alliance is responsible for cross-cutting services that deliver value through customer benefits, pricing, and manage essential services like account management, subscription, and customer delivery details. By maintaining global consistency and efficiency, we ensure that every customer, regardless of brand or region, enjoys a cohesive, reliable, and rewarding experience with HelloFresh products.

Customer Benefits focuses on delivering consistent value to customers across all HelloFresh brands globally, covering two key domains: Benefits and Pricing. The Benefits domain enhances the customer experience by offering value-added services and personalized perks, while the Pricing domain manages scalable and dynamic pricing strategies across different regions and customer segments. Together, these domains ensure that every customer enjoys a seamless, transparent pricing experience and meaningful benefits, making interactions with HelloFresh both rewarding and competitive.

S’more about the team

As a Staff Engineer in the Customer Benefits tribe, you will play a critical role in designing and developing scalable back-end services built on a distributed architecture. You will lead the migration of key services from a monolithic architecture to a microservices framework, ensuring high performance and reliability. Collaborating with cross-functional teams, you will contribute to solution design that enhances the customer experience. In this role, you will also mentor Junior/Senior engineers, promote best practices, and stay current with industry trends to drive technical excellence within the team.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

Lettuce share what this role will be responsible for

• Design, develop, and maintain scalable and reliable back-end services, focusing on distributed architecture and microservices.
• Lead the migration of critical services from a monolithic architecture to a microservices framework, ensuring seamless integration and high availability.
• Conduct code reviews and provide mentorship to junior engineers, promoting best practices in software development, testing, and deployment.
• Analyze system performance, identify bottlenecks, and implement optimizations to ensure optimal efficiency and reliability of pricing services.
• Stay up-to-date with industry trends and emerging technologies, applying relevant advancements to improve the team’s technology stack and processes.
• Contribute to architectural discussions and decisions, providing technical guidance and insights to shape the overall direction of solution design.

Sound a-peeling? Here's what we're looking for

• Experience: Experience in software engineering, with a strong focus on back-end development and system architecture.
• Technical Skills: Proficiency in back-end technologies and programming languages (e.g., Go, Java) and a deep understanding of distributed systems and microservices architecture.
• Migration Expertise: Hands-on experience in migrating applications from monolithic architectures to microservices, demonstrating problem-solving capabilities and technical leadership.
• Cloud Proficiency: Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration tools (e.g., Docker, Kubernetes) for deploying and managing services at scale.
• Agile Methodologies: Solid experience in Agile development practices, with an ability to adapt to changing priorities and deliver high-quality results on time.
• Mentorship Skills: Strong mentorship abilities, with a passion for guiding and developing junior/senior engineers while fostering a collaborative team culture.
• Analytical Mindset: Excellent analytical and troubleshooting skills, with a proactive approach to identifying and resolving technical challenges.
• Communication Skills: Effective verbal and written communication skills, capable of articulating complex technical concepts to diverse audiences and collaborating effectively with cross-functional teams.

Let’s cut to the cheese, this is why you'll love it here

• Box discount - 75% discount on weekly HelloFresh and Chefs Plate meal kits
• Hybrid work model- flexible arrangement offering 50% remote work (learn more below!)
• Trust & support- own your work and push your ideas from inception to execution
• Growth & development- we support your career progression and provide learning and development opportunities
• Work hard & have fun- we take our work seriously, but we don't take ourselves too seriously. From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun!
• Our office- With comfy couches, an array of board games, a gorgeous rooftop patio, and more - we have it all! Did we mention that we also have an incredible test kitchen where delicious meals are constantly ready to be tasted? 
• Food puns- this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

#Growth