Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

As an Appian Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. Architects are responsible for helping design and scale Appian’s technical solutions and enabling Appian’s expert delivery teams. In this role, you will not only become an expert at designing process applications on our platform, but also become business process experts in the various industries and technologies of our varied customer base. This involves integrating with and incorporating new technology trends from a variety of disciplines, as well as working with clients on all aspects of their program to drive technical success and efficiency, including security, scalability, Cloud technologies, version control, configuration management and other DevOps practices. 

The ideal candidate will combine a passion of learning new technology with excellent technical, product and business skills to make our customers and partners successful. All of these activities are performed in partnership with Appian Product Management and Engineering, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

About Yourself:

• You are an expert practitioner in software design with at least 5 years of hands-on technical experience and ideally, you’re familiar with business process management in a consulting environment.
• You have experience with configuration, deployment, and testing of enterprise software applications in particular subject to agile delivery methodologies.
• You are passionate about technology, excited by tough challenges, and are a natural problem solver
• You have demonstrated past breakout success with enterprise software systems design and implementation.
• You’re at ease in client-facing situations and have had previous success presenting complex technical concepts & designs to a variety of audiences
• You intimately understand the federal procurement process and are not a stranger to RFPs, RFIs, etc.
• You have a Bachelor of Science degree in Engineering, Computer Science, or related field/degree

You will be successful in this role if you will be able to:

• Work directly with project stakeholders throughout the entire lifecycle of multiple projects to define, design, implement, and review business process based solutions.
• Work with teams to identify and remediate technical risks early in the application development lifecycle.
• Collect and review technical challenges with a team of architects and distill into common best practices and common solutions.
• Design and review complex solutions with Appian software and remove technical impediments.
• Contribute directly to the product feedback loop based on design patterns, field feedback, implementation challenges, and product features needed by Appian clients.
• Work with clients on all aspects of their program to drive technical success and efficiency, including version control, configuration management, and other DevOps practices.
• Guiding client enterprise architecture teams as needed during the design and implementation of scalable solutions.
• Drive Appian product adoption by empowering clients to become self-sufficient with building process applications on their own.

Basic qualifications:

• You have at least 5 years of hands-on technical experience in an enterprise software implementation environment.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
• Willingness to travel up to 20%.

Tools and Resource 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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