BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE  

Pure Storage is actively seeking a Service Account Manager (SAM), passionate about customer relationships and success, to drive customer satisfaction and be a trusted advisor who personalizes each customer’s Pure experience. As a key member of the Pure Customer Experience team, you’ll support our largest and most strategic accounts.

This role is responsible for owning the customer service delivery relationship, managing on-boarding, support, services, adoption, training, renewal and maintenance tracking, up-selling, customer satisfaction, and education. You will be the customer advocate, bridging communication between various business functions within Pure.

This role is essential to providing best-in-class service and support to enable successful deployment, delivery, and value realization of Pure products and services. You will have a deep understanding of the customer's environment, in order to proactively reduce support incidents, promote system health, and deliver effective solutions to both technical and non-technical end-users.

KEY RESPONSIBILITIES

• Customer First: At Pure Storage we have a strong ethos to ensure the customer comes first in everything we do!
• Solution Design: Define and develop customized storage solutions leveraging the latest technologies and best practices.
• Creativity and Innovation: Bring forward new ideas and innovative solutions which interface with storage architecture and systems.
• Proof of Concept Implementation: Develop and implement proof of concept (PoC) projects to test and validate new technologies and approaches.
• Continuous Improvement: Actively seek out and suggest improvements to current systems and processes, ensuring the company stays ahead in technology trends.
• Support & Troubleshooting: Be a subject matter expert in your domains and provide advanced support for complex issues working closely with delivery teams and customers.
• Training & Knowledge Transfer: Conduct training and handover sessions to delivery teams to ensure proper understanding and use of new solutions.
• Documentation: Create and maintain comprehensive documentation of architectures, configurations, procedures and delivery guides.
• Continuous Improvement: Be a self starter capable of staying current with industry trends and new technologies.
• Invest in yourself: Embrace the opportunity to learn new skills and get certified.
• Collaboration: Foster a collaborative and inclusive team environment, working effectively with colleagues across various departments to achieve common goals.

TECHNOLOGIES

Pure Storage is looking for a candidate with a consultative approach and exposure to some of the following technologies covered by Global Professional Services Engineering. 

• Automation and orchestration tools (e.g., Ansible, Puppet, Chef)
• Scripting languages such as Python, Perl, PowerShell, and shell scripting
• Experience with CI/CD tools and pipelines
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP)
• Knowledge of storage technologies and protocols (SMB, NFS, S3, Block)
• Networking and SAN infrastructure
• Security/Firewalls/Ransomware/Disaster Recovery/Business Continuity
• Multi-vendor server and storage platforms performance tuning experience
• Storage and compute virtualization such as Hyper-V and VMware ESX
• Monitoring & Observability platforms such as Prometheus, Grafana, Datadog, Dynatrace, etc
• Data Protection strategies and technologies.
• Experience of planning, managing and implementing Data Migration. Migration technologies such as Cirrus/LVM/vMotion/Parsec/DataDobi/Komprise are advantageous
• Contribution on data migration and backup solutions for RFPs, RFQs and RFIs
• Preparation and delivery of technical and architecture solutions
• Experience of scripting languages such as Python, Perl, PowerShell, and shell is advantageous.
• Knowledge of SMB, NFS, S3, Block protocols
• Networking and SAN infrastructure
• Security/Firewalls/Ransomware/Disaster Recovery/Business Continuity
• Multi-vendor server and storage platforms performance tuning experience
• Storage and compute virtualization such as Hyper-V and VMWare ESX
• Knowledge of storage architectures and protocols (FC, iSCSI, NAS, S3)
• Linux & Windows OS running NFS and SMB file systems
• Disaster Recovery, Replication, Backup (Veeam/Commvault/NetBackup/SRM/Zerto)
• Pure Storage FlashArray / FlashBlade / Active Cluster / ActiveDR and other Pure product knowledge is advantageous but training will be provided
• Monitoring & Observability platforms such as Prometheus, Grafana, Datadog, Dynatrace, etc.
• Optional travel to the prospective global sites as necessary

QUALIFICATIONS

• Experience: Minimum of 5 years of experience in IT architecture, automation, scripting, and implementation
• Certifications: Candidates with past or current certifications are favorable but not essential
• Technical Skills: Extensive knowledge of automation tools and scripting languages
• Customer Focus: Customer-focused approach with strong motivation to deliver high-quality results
• Analytical Skills: Strong problem-solving abilities and attention to detail
• Time Management: Prioritize your own workloads and working patterns which empower you to be your most productive
• Communication: Good communication skills with the ability to interact with, motivate, influence and be able to present to stakeholders at all levels. Verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders

Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.