At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   The Challenge

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!

Expectations for Success

You will know you are doing a great job when you:

• Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
• Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
• Support the Sales team in pursuit of large deals and the Product team to improve product features
• Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
• Most importantly, you care deeply about our clients and provide them a world-class experience

Qualifications & Requirements

• 3-5 years of experience at a SaaS company 
• A Bachelor’s degree or greater
• Proficient with HTML/CSS and Javascript 
• A superb communicator and problem-solver
• Want to work at a fast-growing tech company

Austin is a Senior Manager, Technology Consulting, based in Provo and is an alumnus of BYU. Discover more about what his career at Qualtrics has been like, what impact he makes with his career, and what his top tip is for someone considering a career with Qualtrics in his "Why Qualtrics" story on the Qualtrics Life blog.   A Day in the Life:

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Serve as main point of contact for clients during implementation and manage the project to completion
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through phone and email
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
• Work with our Product Management and Engineering teams to solve problems and implementations
• Continually adapt and develop in-depth product knowledge and learn new technologies

What Differentiates Us From Other Companies

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - 36,882 MXN gross per calendar year for an experience of your choosing (eligible after a year)
• Annual leave: 15 days per year (2 additional days per year after the 10th year, up to 25 days)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc)
• Wellness: MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
• We believe in sharing Qualtrics success which is part of the compensation for all employees
• To learn more about what we value read about it directly from our employees Qualtrics Life stories

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.