Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About The Role

Main objective for this position is to create and develop content that supports and educates the learners/users in technical products, services, or systems. They will work closely with SMEs to gather information and ensure the accuracy of the content that they create.

What You’ll Do

• Developing Technical Documentation: creating technical guides, guides for troubleshooting, written material that provides comprehensive information about a technical product or system
• Writing Knowledge-Based Articles: contributing to knowledge base platforms and creating support articles that provide self-help resources for technical products or systems to be included in training courses
• Creating API Documentation: documenting application programming interfaces (APIs) to aid in integrating APIs effectively
• Collaborating With Technical Teams: working closely with SMEs and technical teams to understand complex concepts, gather information, and translate technical jargon into clear and understandable language to be used in training courses for the targeted audience
• Ensuring Accuracy & Consistency: ensuring that the content created is up-to-date, accurate, and consistent with established guidelines and industry standards

Qualifications

• Bachelor’s degree in technical writing, computer science, instructional design, or related field
• 3-5 years of experience working with SMEs and technical teams, having a strong understanding of technical writing principles and industry standards, and experience in the creation of technical documentation, instructional materials, and other forms of technical content
• Experience in customizing training content to meet the specific needs of the target audience
• Strong writing and editing skills with exceptional attention to detail
• Knowledgeable in Agile and Scrum principles, such as familiarity with concepts such as user stories, sprints, backlog management, and iterative development
• Excellent command of English language and able to simplify complex technical concepts
• Proficiency in using content management software and systems, documentation tools, and version control systems
• Ability to collaborate with a team and effective communication skills
• Portfolio or writing samples demonstrating technical content development/copywriting skills
• Staying current with emerging technologies and industry best practices in content development
• Strong organizational & time management skills, with the ability to manage multiple projects and priorities simultaneously

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

70,000 - 90,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.