Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About The Role

Main objective for this position is to create and develop content that supports and educates learners/users in technical products, services, or systems. They will work closely with the instructional designer and SMEs to build engaging and effective learning experiences within multiple learning environments, such as LMS or other e-learning platforms, gather information and ensure the accuracy of the content.

What You’ll Do

• Develop Technical Documentation: creating technical guides, guides for troubleshooting, written material that provides comprehensive information about a technical product or system
• Adapt materials: adapt instructional materials for different delivery modes, such as classroom training, virtual classrooms, and blended learning, to ensure effective delivery across various platforms and environments
• Revise: Review and revise existing training materials to ensure accuracy, relevance, and alignment with learning objectives and instructional design principles
• Guide & Support: guidance and support to trainers and facilitators in delivering instructional content effectively, including providing training on instructional materials and delivery techniques
• Develop materials: craft and develop instructional materials, including e-learning modules, instructor-led-training (ILT) materials, job aids, and assessments, using instructional design principles and industry standard methodologies
• Quality Assurance: conduct quality assurance checks on instructional content to ensure functionality, interactivity, and usability
• Collaborate with Technical Teams: working closely with SMEs and technical teams to understand complex concepts, gather information, and translate technical jargon into clear and understandable language to be used in training courses for the targeted audience.
• Ensure Accuracy & Consistency: ensuring that the content created is up-to-date, accurate, and consistent with established guidelines and industry standards 

Qualifications

• Bachelor’s degree in education, instructional design, computer science or related field
• 3-5 years of experience working with SMEs, instructional teams, having a strong understanding of instructional design and experience creating e-learning and instructional materials and working within an LMS
• Experience in customizing training content to meet the specific needs of the target audience
• Strong writing and editing skills with exceptional attention to detail
• Knowledgeable in Agile and Scrum principles, such as familiarity with concepts such as user stories, sprints, backlog management, and iterative development
• Excellent command of English language and able to simplify complex technical concepts
• Proficiency in using content management software and systems, documentation tools, and version control systems
• Ability to work independently and collaboratively in a team-oriented environment
• Portfolio demonstrating ability to create e-learning and instructional materials showing your process
• Staying current with emerging technologies and industry best practices in content development
• Strong organizational & time management skills, with the ability to manage multiple projects and priorities simultaneously
• Commitment to diversity, equity, and inclusion, and ability to create inclusive and accessible instructional materials for diverse audiences

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

70,000 - 90,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.