As part of the CRM Team, you will maximise customer value by strengthening our lifecycle, upsell and partner-ad capabilities in Braze. Beyond campaign execution, you will help build and maintain the technical foundation of our CRM ecosystem, ensuring our setup is scalable, reliable and supports long-term growth.

This includes:

• Enhancing and maintaining Braze infrastructure such as templates, content blocks, components, events, segments and reusable logic

• Designing automations and workflows that reduce manual execution and improve scalability

• Building complex lifecycle, upsell and partner-ad journeys through Braze and other platforms.

• Translating business requirements into clear triggers, eligibility rules and personalised message logic

• Supporting partner campaigns by configuring templates, segmentation and tracking across email, push and in-app

• Collaborating with Product, Tech, Data and commercial teams on event design, data flows and CRM-related system updates

• Ensuring high operational quality through QA, documentation, governance standards and structured experimentation

We are looking for a technically strong and solution-oriented CRM professional who enjoys building systems that scale. In addition to being fluent in English, we believe the right candidate has:

• 3 or more years of hands-on experience in CRM, lifecycle or marketing automation

• Advanced experience working in Braze or similar customer engagement platforms

• Strong understanding of CRM data structures including events, user attributes and triggers

• Ability to understand technical documentation, APIs and integrations supporting CRM workflows

• Comfort working with JSON, HTML, Liquid and data schemas without needing to code

• Experience improving workflows, introducing automation and increasing platform efficiency

• Strong problem-solving skills and the ability to collaborate across technical and non-technical teams

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join the #1 micromobility company in Europe and one of the fastest growing scaleups

• Get “skin in the game” through our employee options program

• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution

• Work from our dog-friendly office in Stockholm.