With more than 30,000 members, Ory is the leading open-source identity management, authentication, and authorization ecosystem and community in the world. Ory provides a modern and modular approach to IAM programs that scales, provides unmatched UX and deployment flexibility supporting enterprise deployments across the world. Founded in 2019, Ory promotes an open, diverse, agile, and collaborative working culture.

Help build the future of identity—and make world-class docs your product. At Ory, we believe great documentation is a core part of the developer experience. Therefore, we're looking for a Technical Documentation Lead to own our docs like a product: strategic, measurable, and continuously evolving.

• Own Documentation Strategy: Drive the roadmap, KPIs, and success metrics. Treat documentation as a first-class citizen in our product stack.

• Craft Exceptional Developer Content: Build clear, engaging docs that cover installation, configuration, APIs, tutorials, and real-world use cases. Your writing will empower users from novice to expert.

• Write Real Code, Not Just Examples: Create working, tested code snippets in languages like JavaScript, Go, PHP, and more. Automate correctness checks to keep examples accurate over time.

• Make Complex Concepts Click: Use diagrams, visuals, and flowcharts to bring clarity to tough topics. Collaborate with designers to ensure accessibility and inclusivity.

• Champion Security Best Practices: Guide users through secure implementation of Ory’s solutions with practical, easy-to-follow examples and documentation.

• Measure and Iterate: Use analytics, surveys, and user feedback to continuously improve structure, clarity, and findability. Keep refining based on real data.

• Drive Discoverability: Architect metadata, taxonomy, and search to help users find what they need—fast. Define documentation standards for the whole team.

• Proven Technical Writing Experience: You’ve built and scaled developer documentation for complex software systems, and you know how to align content with product milestones.

• Strong Engineering Foundation: You can write high-quality, reproducible code and understand the developer mindset.

• Security & IAM Knowledge: Concepts like OAuth2, identity protocols, and secure authentication are familiar—and you can explain them clearly.

• Fluency in Docs Tools: You’ve worked with tools like Docusaurus, React, OpenAPI, GitHub, Playwright, and documentation-specific analytics platforms.

• Excellent Written English: Your writing is sharp, inclusive, and tailored to technical audiences.

• Future-Focused Mindset: You’re excited to experiment with new tools, automation, and workflows that improve the docs experience over time.

• Familiarity with the Diátaxis documentation framework

• Experience in OSS or developer tooling environments

• Strong opinions about good documentation UX

At Ory, we put customers first, using their feedback to shape our roadmap and drive innovation. With deep roots in open source, we operate with integrity, prioritizing security and transparency. We believe in collaboration—working closely with our team, users, and community to solve real problems together. Powered by determination—we are relentlessly improving our products and ourselves to make a meaningful impact.

If you have questions or feedback regarding this position please contact us via mail hr@ory.sh.