Location: Manchester, Old TraffordHours:  1:00pm - 10pm (supporting US clients)Salary: £28000 OTE

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.

To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America.

As a Technical Implementation Support you’ll provide technical support during the implementation of bespoke audio branding services for our clients’ telephony systems. With support from our expert internal engineering team and 3rd party providers you’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.

Working hand-in-hand with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.

Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.

What you’ll be doing:

• To provide administrative support to the Implementation Team 

• Using SoundPad application to upload mobile voicemail audio for clients 

• Calling into clients to perform sound checks on audio we have loaded to check it is playing the correct audio and there are no sound issues. 

• Sending hardware out to clients via DHL application 

• Uploading On Hold audio to clients phone systems. 

What you’ll need:

• Computer literate 

• Good communication skills 

• Attention to detail and accuracy  

• Good telephone manner 

• Organised 

• Ability to work on own initiative 

• Work systematically and accurately in a busy environment 

 

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership
• Smart pension scheme
• Critical illness cover
• Life assurance
• Birthday gifts and time off to celebrate
• Creative, spacious offices with breakout areas and bar
• Dry cleaning and tailoring service
• Cycle to work scheme
• Fundraising initiatives for our registered charity – the PHMG Foundation

About PHMG:

 

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.   This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.   Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.   For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.   Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

 

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