About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

The Martech Team

Viator’s MarTech Engineering team creates and maintains the tools and services that are used to bring millions of visitors to viator.com every month. The team owns all Marketing data end-to-end, the data ingestion and transformation services, and systems to ensure best-in-class operational reliability and modularity. The team is looking for a Technical Manager that will lead the customer pod. This pod supports Viator’s customer data platform and customer engagement platform that enables multichannel marketing. Our data is at the petabyte scale, requiring a scalable, efficient, and reliable Martech platform to support it.

We are seeking a talented and experienced Team Lead or Technical Manager to pave the way towards revolutionizing how we leverage data to deliver highly personalized content aimed at attracting and retaining customers!  This is a hybrid role based out of our Oxford, London or Lisbon offices.

What you'll do:

• Build and lead a high-performing technical team by hiring, training, and mentoring engineers of all levels.
• Foster a collaborative and innovative team culture and champion effective Agile development processes. 
• Develop project plans, timelines, budgets, and resource allocation strategies, and ensure projects are delivered on time and within scope and budget.
• Show leadership as a hands-on developer in multiple layers of the software stack and data stack. Perform code and design reviews.
• Work closely with principal engineer to drive technology strategy and roadmap that aligns to the wider organisation vision.
• Work closely with your Product Manager counterpart and the business owner to prioritize product features along with the engineering-driven tasks, striving for a good balance between business results and engineering robustness.
• Communicate effectively with technical and non-technical stakeholders to ensure alignment on project goals, commitments, and timelines.
• Define and enforce engineering best practices to ensure deliverables are complete, on time, and meeting a high-quality standard.

What you'll need:

• 10+ years of experience of commercial software development.
• 3+ years leading and / or managing others.
• Demonstrated excellence participating on cross functional teams in fast-paced environments, both in terms of technical leadership and hands-on coding.
• Excellent ability to break down complex problems into simple solutions.
• Strong analytical skills and desire to write clean, correct, and efficient code.
• Excellent command of tools and expertise for troubleshooting production issues.
• Strong experience around building scalable and distributed software and data systems.
• Strong experience of data and software architecture/designs, especially real time distributed data streaming designs.
• Good experience in AWS/Azure cloud platform, object-oriented programming (java/scala/python) and SQL.

What would be nice to have:

• Experience managing remote teams across different time zones is a plus.
• Exposure to Customer data platform and CRM tools like Braze, Segment, Hightouch, Marketo, etc.
• Exposure to BigQuery or Google Cloud Experience.
• Exposure to DBT.
• Exposure to Apache Airflow or other DAG frameworks is nice to have.
• Expertise in designing and implementing data pipelines using modern data engineering approach and tools: Spark, PySpark, Java, Docker, cloud native DWH (Snowflake, Redshift), Kafka/Confluence etc.
• Experience building microservices using Java spring boot framework.

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.  

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

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