About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

 

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

 

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

 

About Rocket Travel by Agoda (RTA)

Rocket Travel by Agoda (RTA) is a subsidiary of Agoda, focused on delivering innovative travel solutions tailored to partners and customers worldwide. At RTA, we specialize in creating white-label platforms and customized travel experiences that empower our partners to offer seamless booking and travel services.

As we continue to expand our partner ecosystem, we are looking for an enthusiastic and experienced Technical Program Manager to join our team. This role is critical in ensuring delivery, support, and operational excellence for key enterprise partners

Overview

The Technical Program Manager (TPM), Delivery leads cross‑functional, global teams to successfully deliver complex technology programs on time and within scope. This role serves as a critical bridge between technical execution and business objectives, aligning engineering, product, and stakeholder needs. The TPM drives end‑to‑end program execution, proactively manages risks and dependencies, and promotes a culture of continuous improvement and operational excellence.

Key Responsibilities

• Partner Technical Delivery

• Drive continuous delivery and operational excellence for major enterprise partners, ensuring on-time releases, meeting SLAs, and maintaining high-quality of an ever evolving platform.

• Act as the main technical point of contact for partner-facing teams, managing cross-team communication, requests, risks, expectations for technology delivery and operations.

• Contribute to Delivery of release planning and roadmapping for new features by providing technical input on estimation and planning. 

• Own the technical execution of release delivery for new features, enhancements, and platform updates for partner solutions, collaborating with Product and Engineering teams on test execution, configuration management, and deployment.

• Manage and prioritize business needs based on urgency, ensuring timely resolution with clear communication.

• Cross functional support on projects.

• Monitor and report on Digital SLAs meeting partner commitments.

• Process Improvement & Documentation

  • Collaborate, implement, and enforce process improvements to enhance service delivery, reliability, and scalability.

  • Maintain and update process  documentation (e.g., Confluence pages, UAT account info, release notes).

  • Coordinate lessons-learned and continuous improvement initiatives.

• Cross-Functional Collaboration

  • Coordinate with global teams to deliver on partner commitments and resolve issues.

  • Contribute sprint reviews,support team meetings ensuring alignment and progress on partner priorities.

  • Balanced timezone syncs will be required between North America and APAC to maintain regional alignment. 

  • Foster a culture of accountability, collaboration, and continuous learning.

Who You Are

• We are seeking a strong communicator who excels at building meaningful relationships, influences without authority, and communicates complex technical issues to both technical and non-technical audiences—including executives. You can inspire and rally teams around a shared vision.

• We need a coordinator who remains calm under pressure, guiding teams through situations, resolving issues, and steering discussions toward effective solutions.

• Experience in managing high-profile partners and handling high-impact escalations, you excel at building loyalty and satisfaction with your previous understandings of dealing directly with partners, their perspectives, and effectively communicating expected needs and challenges to internal teams.

• Data-driven, with a strong focus on operational excellence and continuous improvement. 

Qualifications

• 5+ years of experience in technical program management, partner-facing roles, escalation management, partner operations, or technical account management—preferably in enterprise, B2B, or SaaS environments.

• Demonstrates ability to lead multi-national cross-functional teams and manage complex partners who have stringent SLAs.

• Strong analytical and problem-solving skills, with demonstrated experience in process optimization/change management.

• Familiarity with enterprise software, cloud technologies, and incident management best practices.

• Experience with reporting, documentation, and project management tools (e.g., Jira, Confluence).

• Bachelor’s degree in a technical, computer science or related field; an advanced degree is a plus.

What We Offer

• Competitive compensation and benefits package

• Flexible work arrangements with  generous paid time off

• Work in a highly collaborative, innovative environment with opportunities for growth and learning.

• Ownership in making a direct impact to partner success and customer experiences worldwide.

 

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.